Rebecca Tristan

• Leverage social media & website to procure organic client leads and bookings • Create content to consistently increase account engagement on Instagram • Utilize CRM software to schedule admin time, photo sessions, track client correspondence, & reconcile payments • Create expense tracking spreadsheets to simplify small business taxes • Increase website traffic through paid ads • Completed a brand refresh and logo redesign in early 2024

• Oversee daily operations of coffee program and staff of 7 baristas to ensure an unforgettable customer experience • Monitor weekly coffee sales, revenue, and expenses to ensure profitability and efficiency, resulting in an average monthly sales increase of $8,000 since assuming management • Collaborate with marketing team on campaigns that promote seasonal offerings & customer loyalty • Conduct regular meetings with ownership and management team to maintain excellent communication • Create and implement a refresh of barista training documents and job descriptions

• Ensure accuracy of weekly UNFI portal orders for food & beverage service • Manage inventory on Shopify to ensure accuracy of online and in-person products • Contribute to social media content through product photography • Communicate effectively with coworkers to manage orders & wait times during peak hours of the day • Greet customers & provide a friendly, welcoming hospitality experience

• Introduce a simple and effective social media strategy involving scheduled content and copywriting • Leverage Instagram story posts and reels to boost follower profile activity by 205% • Create engaging content for Instagram & Facebook to increase website traffic by 50% • Product photography for auctions of up to 120 individual lots at a time

• Take beautiful & memorable portraits of children aged 0-5 in early childhood education centers • Consistently achieved photography sales averages in the top 50% of the company • Fast-paced data entry to ensure same-day access to photos for families • Communicate clearly with school directors before, during, and after picture day

• Organize & maintain multiple client and referral databases through Excel • Oversee and implement a refresh of internal and external company resources • Ensure database compliance with HIPAA to maintain client confidentiality • Track & distribute client progress notes to external agencies and community partners

• Maintain extensive company CRM portal of over 60,000 properties and 40,000 contacts • Schedule travel arrangements, meetings, & property showings within multiple complex calendars for the CEO and other executive team members • Conduct market research & contribute to creation of sales collateral

• Develop administrative resources for campus ministry workers • Build & execute multi-channel communication strategy for a new regional office • Create and track budget for the region each fiscal year • Process & approve 15 monthly credit card expense reports from team members • Planning & organizing staff events and meetings

• Created chapter social media accounts & developed content creation strategies • Photograph national events and benefit galas to contribute to marketing materials • Mentor women in one-on-one & small group contexts • Collaboration with campus ministry & parish staffs • Supervision & equipping of student leaders • Fundraising of individual financial support & donor cultivation • Prepare & present talks as needed at retreats & events 2015-2017: University of Minnesota - Twin Cities, Minneapolis, MN 2017-2019: Florida State University, Tallahassee, FL

• Ensure a healthy and loving environment to help pre-Kindergarten students discover a love of learning • Aid in preparing lesson plans • Provide support and assistance to head teacher in presenting lessons, nap times, and snack times

Interning with the iParent SA program through The Children's Shelter of San Antonio, Texas