Ryan Ong

Freelance projects in Supply Chain, Fulfillment, Distribution, Transportation, ERP implementation Planning and Testing, WMS planning and testing, Financial and KPI report writing

Founder and Managing Director. Ladybug Homes, LLC is a privately financed and owned property management and holding company for a portfolio of nation-wide investment properties. This company reviews, evaluates and assesses emerging and established investment opportunities in residential real estate.

•Full budgeting and P&L responsibility over $125M business segment that encompassed $30M in inventory, three DCs, 160 employees, real estate leases and G&A expenses •Responsibilities included directing and implementing best practices in distribution and fulfillment operations for receiving, putaway, inventory control, picking and shipping across nation-wide DC network. Have achieved productivity increases of 110% for the leading national wholesale distributor of fine art supplies •Direct all DC operations to comply with customer fulfillment requirements that include packing, shipment labeling, routing, invoicing and due dates for independent retailers and chain store operations (i.e. Michaels, Aaron Brothers, JoAnn’s, Office Depot, Tuesday Morning, Zulily, etc.) •Oversees and negotiates all transportation contracts for parcel (UPS, FedEx, Ontrac), LTL and Ocean Container services, effectively saved the company 15% on freight spend of $4M for ’04 to ‘05 •Direct management responsibilities of all Distribution Managers, Purchase and Forecasting software and Back Office ERP software •Recently, involved in managing and engaging vendors in China to ensure QA and consumer product compliance for MacPherson’s private label business; this role involves auditing, training and QA management of key suppliers/factories that produce and manufacture art supplies for MacPherson’s and our key customers’ private label business •Directed and coordinated consolidation and warehouse relocations across nation-wide DC network, project-managed and relocated five distribution centers from start to finish during my tenure * Developed layout and slotting model for new DC with over 45,000 SKUs to optimize picking, packing and receiving productivity •Developed business case and managed project to consolidate 3 DCs network to two DCs. Moved two DCs within a 4 month time period without any loss in productivity * 5-time recipient of Commitment to Excellence award, top manager *Report to COO

•Coordinated full end-to-end process of selecting new ERP vendor that required contacting prospective vendors, developing and gathering business requirements, and documenting process flows for the RFP and scorecard evaluations across accounting, credit and collections, purchasing, customer service, sales, marketing and warehouse functions •Project manager for implementation of ERP software across entire company encompassing 4 locations. Managed entire project from software configuration, modifications, testing, training and Go Live planning and execution •Project manager for selection and implementation of WMS software across 3 distribution centers that required gathering all business requirements, configuration, testing, training and go live support; project was extremely successful in regaining all productivity levels within one month and exceeding previous productivity levels by 10% in two months •Implemented voice-picking software (Lucasware) across 3 distribution centers. Productivity gains range from 15%-25% from this hands-free operation of picking outbound orders •Documented and published work flow and process information on company purchasing methodology and pricing matrix to train new buyers, sales and customer service representatives •Developed new purchasing methodology that lowered inventories 15%, while maintaining company fill rate goals of 95% Promotions Timeline at MacPherson’s Director of Operations – 04/06 – 06/16 Operations Manager – 4/03 - 4/06 Operations Administrator – 4/02 - 4/03

Engagement Experience • Supply chain assessment, inventory analysis, organization realignment, forecasting & demand management, materials management, scorecard development and tracking, gap analysis, project management, requirements gathering, process flow documentation, data collection and analysis and presentation development Highlights • Experienced consultant promoted to manager within 9 months with the Supply Chain Distribution/Fulfillment practice • Led stream of work to consolidate $1.2 billion dollars of inventory to be reused within telecom client’s current network, resulting in $300 million in cost savings • Led development of new organization structure for a Fortune 500 supply chain management organization

• Conducted extensive research and authored a document on healthcare product item attributes and product data structures issues in medical supply chain industry • Prepared executive summaries in operations and supply chain analysis on potential customers for executive team • Authored white paper on “Driving Out Cost in the Healthcare Supply Chain” • Participated in functional training for Oracle Exchange Marketplace • Participated in the implementation of Oracle Order Management, Purchasing, Inventory, and Item Master 11i modules. • Managed Order to Cash order fulfillment process from web store, warehouse, and to the customer • Trouble-shooted any systems issues and provided technical and user support to Customer Care department • Inventory control responsibilities included managing 3PL relationship for inventory of $1 million dollars and over 1000 SKU’s with an inventory accuracy of over 98% • Provided staff training utilizing Oracle’s purchasing and requisition process • Provided metrics and order reports to executive team on a daily basis

• Managed all aspects of the Order Fulfillment Process for the Midwest, Canada, and large strategic accounts • Supported the user acceptance testing and implementation of new version of Oracle Order Management module • Primary Responsibilities Include: configuring, booking and scheduling approximately 25-30 global, complex, high dollar orders on a daily basis. Communicating Schedule dates to Sales, Customer, and internal departments managing daily backlog including, pricing, payment terms, tax, unreleased product, legal and material issues • Manage all customer order inquiries. Managed e-business relationship with customers through website • Processed over $100 million in orders over Q4 of ’99

• Promoted from phone representative to team supervisor in seven months to handle Quality Compliance and System Automation & Maintenance duties for the department comprised of over forty representatives • Administered test calls to three-sites to ensure customer service quality and compliance, compiled call results, and provided feedback to the representatives • Department responsibilities included training new representative on all department software applications, developing training materials for department system applications, trouble-shooting any desktop, systems, or hardware issues for the department, setting up all logins for both systems & phone, and develop department web page for company intranet • Managed workgroup of six people evaluating performance, monitored scheduling, and developed goals for personal work performance improvement

•Taught post graduates and professionals at the Northwest Institute of Political Science and Law in Xian conversation, listening, reading, and American culture •Taught English with a business emphasis at the Beijing Personnel and Management College (SINOPEC) Responsibilities included coordinating team teaching topics, obtaining student evaluations, maintaining teaching materials inventory, and proctoring student placement tests