Ryan Ngian

Managed a portfolio of over 500 accounts, cultivated strong client relationships and developed business opportunities through cross-selling and in-depth selling of Canon product offerings such as, but not limited to: - Business Imaging Hardware (Printers, Multi-function Devices, Plotters) - Software Solutions (Document Management Solutions, SaaS Application, OCR Capturing Software) - Canon Business Services (Scanning services, Offshore services, Mailroom Services) Consistently engaged with existing customers to drive contract renewals and actively support their transition toward digitalization-resulting in 98% customer retention. Prospecting of new business opportunities to build a strong pipeline in order to penetrate and increase market share. Understand pain points and customize solutions tailored to the customer’s organization requirements. Proactively address customer concerns and connecting them with relevant support teams. Collaborated with cross-functional teams to ensure timely and accurate fulfillment of customer needs.

Worked closely with the team of Account Executives and Designers to help create various social media content, campaign pitches, and advertisements for local Singaporean and international clients. Daily tasks mainly included copywriting, content ideation, and assisting with deliverables.