Ryan Kerns

Oversee daily operations for department and ensure metrics are met while providing excellent customer service Accountable for all aspects of personnel including recruitment, retention, orientation, and on-going evaluation Maintain thorough, comprehensive documentation and make regular improvements to database Encourage staff empowerment, maintain an open door, and foster cross-team and department collaboration Establish and sustain relationships with all organizational departments to ensure goals are recognized and exceeded

• Thorough knowledge and understanding of routine maintenance, troubleshooting, and in-depth repairs of a vast array of medical devices and systems • Team Leader of Annual Pump Preventive maintenance Project (2016-2018) • Designated trainer for new hires • Completed required documentation in compliance with the standards of regulatory and accrediting agencies • Regularly performed On-Call duties for after-hours support • Member of Hospital Emergency Response Team since 2015 • Promoted from Technician I to Technician II in September 2016, to Senior Technician in April 2019

• Performed repairs and preventive maintenance on medical devices per manufacturers’ service literature • Conducted a major inventory of all equipment, parts, and tools in a major multi-campus hospital system • Assist with the process of merging and formatting documents daily to assure each team member has the same information

• Installed, repaired, and maintained equipment in hospitals, patients’ homes, and specialized care centers • Assisted in the creation and implementation of Standard Operating Procedures • Serviced, inspected, and performed preventive maintenance on durable medical equipment

Leader of team responsible for providing exceptional customer service, operating carousel, greeting Guests, galidating memberships, ensuring guest safety, maintaining crowd control, and training new employees.