Ryan M.

• Skipper commercial wildlife cruise vessels in accordance with AMSA regulations and marine safety requirements • Deliver professional environmental interpretation of local flora, fauna and wetland ecosystems at Corroboree Billabong • Conduct comprehensive pre-departure safety briefings and dynamic risk assessments • Maintain continuous situational awareness to ensure passenger and crew safety • Perform routine vessel inspections, preventative maintenance, and safety compliance checks • Maintain vessels to high operational, regulatory and presentation standards • Manage guest enquiries, phone bookings and accurate booking system data entry • Provide high-level customer service in a safety-critical tourism environment

• Participate in wildfire suppression and hazard reduction operations • Lead asset protection strategies during bushfire incidents • Integrated and administered the B.A.R.T response system to enhance brigade coordination and turnout efficiency • Introduced updated IT and record-keeping procedures to improve compliance and operational tracking • Maintain operational readiness through ongoing training and environmental risk analysis

• Protected multiple assets during emergency bushfire responses • Mentored and coached new brigade members to build operational capability • Provided welfare and logistical support during large-scale incidents • Contributed to brigade committee meetings and strategic planning processes • Implemented B.A.R.T to streamline emergency response coordination • Developed advanced understanding of fire behaviour and environmental influences

• Monitored hotspot and meteorological data to support proactive fire management • Maintained live incident intelligence within BEMS and WebEOC platforms • Supported the Operations Officer and Incident Controller in stakeholder coordination • Ensured timely dissemination of operational information to relevant agencies • Monitored radio communications and maintained detailed incident records • Delivered administrative and system support for B.A.R.T across multiple divisions

• Supported daily brigade operations to ensure coordination and operational readiness • Led crews during active fireground incidents using direct and indirect attack strategies • Coordinated crew deployment during major fire events • Strengthened brigade response capability through integration of improved turnout systems • Provided leadership, mentoring and operational oversight

• Contributed to more than 30 bushfire response operations • Mentored and supported new brigade members • Coordinated welfare and logistical support during major incidents • Developed advanced practical expertise in wildfire behaviour and suppression strategies

• Completed foundational emergency services training in bushfire behaviour, suppression techniques and brigade operations • Developed early competency in fireground safety, communication protocols and teamwork within structured response environments • Participated in practical exercises and community engagement activities • Built foundational knowledge in environmental fire management and emergency preparedness

• Appointed as an AMSA Mandated Practical Assessor (AMPA) for General Purpose Hand and Coxswain Grade 1, 2 and 3 qualifications, conducting practical competency assessments in accordance with Australian Maritime Safety Authority (AMSA) standards. • Delivered and assessed practical maritime training to ensure students demonstrated competency against national maritime training package requirements. • Served as a Long Range Radio Invigilator on behalf of the Office of Maritime Communications, supervising and administering formal radio examinations. • Marked and assessed student assignments, practical assessments and competency submissions in accordance with Registered Training Organisation (RTO) compliance requirements. • Utilised the Vettrak Student Management System to manage student records, assessment outcomes, enrolments and training documentation. • Supported student enrolment processes, course administration and training coordination to assist students progressing through maritime qualifications. • Contributed to maintaining RTO regulatory compliance, ensuring training and assessment activities aligned with AMSA and national VET quality standards.

• Conducted internal HACCP audits to ensure food safety compliance • Performed Safety, Health & Environment (SHE) audits • Maintained compliance documentation and reporting systems • Facilitated toolbox meetings to promote workplace safety • Managed injury reporting, investigations and corrective actions • Coordinated return-to-work programs and injury management processes • Monitored and tracked employee training compliance

• Managed and maintained over 200 customer accounts, ensuring service accuracy and data integrity • Processed purchase orders and transactions using POS systems • Prepared and distributed invoices in a timely manner • Directed internal and external email communications to appropriate stakeholders • Assessed product returns in accordance with policy and compliance standards • Managed damaged and faulty stock in line with safety procedures • Monitored supply levels and coordinated stock ordering • Acted as Duty Manager during low staffing periods, overseeing operations and team coordination

• Led night shift operations and supervised store performance • Managed peak trading register operations • Executed store opening and closing procedures • Implemented new operational processes • Coached and developed team members • Ensured legislative compliance during COVID-19 operational changes

• Supported daily retail operations including customer service, stock control and point-of-sale transactions • Managed checkout operations during peak trading periods to ensure efficient workflow • Assisted with inventory management and stock replenishment • Executed store opening and closing procedures in accordance with company standards • Maintained workplace safety and compliance with organisational policies