ryan corder

product support lead at blackbaud

About

Strategic representative with 8+ years in customer service, support activities, and project management, Technical aptitude and self motivated in continuing education. Strong self-discipline, professional manner, and personal commitment to high standards and integrity. HIGHLIGHTS ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ - Proven customer service skills - Project management experience - Adaptable quick learner - Complex problem solving - FAST financial modeling certified - Excel expert - QuickBooks certified ACCOMPLISHMENTS ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Customer Support Activities - Nominated for Support Specialist of the quarter - High sales referral submission rate - Exceeded customer satisfaction goal of 93% Project Management - Designed, developed and produced web based financial modeling training programs, which were successfully implemented by Financial Mechanics. - Manage the resolution of client product issues Leadership - Promoted to Team Lead after 9 months of employment.

Country

united states

City

mount pleasant

Industry

computer software

Skill

microsoft excel, financial modeling, marketing, microsoft office, strategy, business analysis, powerpoint, data analysis, financial analysis, budgets, customer service, research, microsoft word, analysis, strategic planning, risk management, wordpress, budget, access

Experience

head lifeguard

college of charleston

2003-8 - 2006-8 · 3 yrs 1 mo

Head Lifeguard promoted after first year; schedule & manage guards, and supervised & taught swimmers

councilor

bonclarken conference center flat rock nc

2002-7 - 2002-8 · 2 mos

Presbyterian Church Camp Councilor, Supervised and entrusted with 9 youth during recreational activities and overnight

life guard

leroy springs

1999-8 - 2002-8 · 3 yrs 1 mo

Life Guard and Water Safety Instructor

head lifeguard

city of rock hill

1999-5 - 2002-8 · 3 yrs 4 mos

Head Lifeguard Inner-City Pool & Water Safety Instructor, Assisted with supervision and head of swim lessons program for the city.

councilor in training

camp cherokee york county y.m.c.a

1999-6 - 1999-7 · 2 mos

Responsible for Eight Campers Ages 8-10, enhanced recreational experience, maintained camp facility and responsible for Camper’s Safety

customer support specialist

blackbaud

2014-3 - 2015-1 · 11 mos

* Nominee for Support Specialist of the quarter * Accelerate full case load within 3 months (Team average: 6 months) * Receive top rating in the number of closed support cases (-400/Month) with the lowest reopen rates * Exceeding customer satisfaction goal of 93% * High rate of referrals resulting in 2 * 4 sales per quarter (Team average: 0 * 1) * Develop tools to increase team productivity

analyst

financial mechanics

2009-9 - 2014-3 · 4 yrs 7 mos

Developed financial models used in forecasting business performance, evaluating projects, securing funding, and making acquisitions. Also provide specialized FAST modeling design, financial modeling, and model review training courses for clients worldwide.

human services specialist ii

charleston county dss

2007-1 - 2008-1 · 1 yr 1 mo

* Human Services Specialist Excellence Award at 6 months * Developed treatment plans with the mission of reuniting families * Managed 22 cases simultaneously * Participated in trial preparation

manager

longerdays

2008-8 - 2011-8 · 3 yrs 1 mo

* Advanced to team lead after 1 year * Selected by company president to develop marketing & business strategies * Focused on long term client's with special needs * Conducted consultations to discover needs for customized services * Organized teams to accomplish client’s objectives * Built custom tools to improve client’s productivity

head lifeguard

sand dunes club s c e & g

2004-5 - 2006-8 · 2 yrs 4 mos

Head Lifeguard; schedule, train & manage Lifeguards, entrusted with an average of 80 youth per day mail clerk & deliveries, maintains pool in the off season

director of operations and it

financial mechanics

2012-12 - Present · 13 yrs 10 mos

* Trained financial modeler and taught courses internationally * Developed and sold tailored training program to the College of Charleston * Implemented internet based training program for a Big 4 accounting firm * Tailored marketing webinars * Generated custom forecasting models for clients * Supported customer relation activities * Created and maintained company’s web presence * Lead administrator while President traveled

product support lead at blackbaud

blackbaud

2015-1 - Present · 11 yrs 9 mos

* Advanced to Product Support Lead after only 9 months (Typical time frame: 2 * 3 years) * President of BU's choice for corporate wide issue communication design team * Skillfully managed all escalated clients with 0 refund requests (2015) * Team managers choice as Knowledge Base Champion * Assist with the development of Health care product line * Train staff on upgrades and product revisions * Manage the resolution of client reported product issues * Design custom client communication strategies to overcome obstacles * Determine top call drivers and develop plans that reduce volume * Exceed expectations of goals set (2015 annual review)

Education

college of charleston

psychology

2002-1 - 2006-1 · 4 yrs 1 mo

Course work included: Business Applications, Developmental Psychology, Abnormal Psychology, Cognitive Laboratory Project, Human Anatomy & Physiology, Physiological Psychology, Conditioning & Learning