Ryan Kang

• Managed coordination between teams and stakeholders throughout the localization process and content updates after release. • Provided localization support for cross-functional teams and their needs such as Marketing/Community/Business/Production verticals. • Facilitated prompt and accurate communication between teams across the globe in various time zones to ensure timely and smooth completion of tasks. • Served as the main localization POC for vendors and internal teams alike for 3 pre-launch AAA titles • Spearheaded the adoption of MemoQ as the main department-wide CAT tool, coordinating between the provider and internal IT teams to successfully install, test, and troubleshoot implementation. • Constantly brainstorming ways to improve the localization workflow in terms of speed, cost-efficiency, and resource allocation. • Utilized corporate project management tools such as JIRA, Trello, Confluence, and Slack to facilitate accurate tracking, progression, and delivery of localization tasks.

• Independently managed and catered to up to 20 individual clients. • Worked on translations for industries including gaming, marketing/ad tech, health/life science/medical, software, user-facing documentation, human resources, etc. • Worked with in-house and external translators/editors and vendors to maintain schedules and meet deadlines. • Authored company training materials for the project management team including guides for various CAT tools such as MemoQ, Wordbee, Smartling, Memsource (Phrase), and Trados. Created QA process guides, and training material for Plunet and other Business Management platforms. • Initialized agile workflow capabilities and increased capacity by managing purchase, configuration and maintenance, and project rules (segmentation rules, MT integrations, customized project templates and parsing filters, etc.) of the company’s entire memoQ system including the in-office server and client versions on workstations. • Planned and execute both short turnaround and long-term projects from kickoff to delivery and follow-up utilizing precise time and resource management. • Consistently satisfied client needs by ensuring feedback is clearly and frequently relayed to the linguist teams/vendors, meeting deadlines, and clearly communicating delays in advance, meeting or undercutting budget goals, and maintaining a clear standard of quality in all translation output. • Worked with various post-translation workflows such as DTP, subtitling, CMS publishing, etc. • Negotiated with both vendors and clients to secure optimum budget satisfaction with all stakeholders while also ensuring profitability for the company. • Spearheaded the Hansem Gaming division by bringing in AAA gaming industry clients including game focused LSPs, direct gaming company end clients, and Hansem’s own game development team.

• Managed localization for all platform services, 3 unannounced titles, and 6 live games, including Iron Throne, Marvel Future Fight, and 7 Deadly Sins from Korean source to up to 9 languages. • Worked with in-house translators/editors and external vendors to manage schedules and meet delivery deadlines. • Created processes to improve translation quality and reduce translation error rate in the final product. • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved turnarounds within schedule. • Mitigated risks by increasing internal guideline compliance through clarification of policies and procedures with relevant teams. • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency. • Collaborated with cross-functional teams to draft project schedules and plans. • Able to adjust project scope and cost and implement effective change management processes to keep project up-to-date. • Built strong community relations with vendors to optimize cost savings and ensure timely delivery. • Employed extensive knowledge of the JIRA and Trello work systems to make clones, snapshots, templates, monitor systems and available resources. • Presided over vendor kickoff meetings to review project requirements, schedules and compliance. • Updated and managed 9 total projects and their respective localization databases.

• Translated corporate documents vital to daily operations(emails, game design documents, developer notes, patch notes, marketing plans, financial reports, daily community and activity reports). • Average translation rate of approximately 4,000 words per day. • Interpreted workplace communications in real-time (video conferences, overseas calls, and in-person meetings and events). • Translated important departmental materials such as internal reports and project proposals from KO>EN, EN>KO. • Collated and organized information to develop glossaries and terminology databases. • Updated existing translations to conform to contemporary trends in both English and Korean communication. • Promoted efficiency and verified consistency of translation within documents using CAT software such as MemoQ, Trados, Memsource, etc. • Provided appropriate contextual information to increase clients understanding of translations. • Demonstrated self-reliance by meeting and exceeding workflow needs. • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Translated emails and other company documents from English to Korean. • Facilitated communication in both Korean and English with vendors and clients. • Tracked and monitored all sample production operations. • Oversaw QC process of samples prior to delivery. • Met with clients to deliver final samples and receive feedback/approval. • Secured final orders for production runs.

• Studied Linguistics and Asian Languages and Cultures • Ranked in Top 10% of class