Ryan MacDonald

Forklift dealers and OEMs look to Harris-Stolper when they're: ∙ Facing competitive threats and lost opportunities because they can't accommodate cab customizations or special requests ∙ Under significant pressure to meet deadlines, and need an agile partner who will honor agreed-upon lead times ∙ Frustrated from dealing with other cabs that are difficult to install, or don't fit as promised

Responsibilities: ∙ Ownership of end-to-end Product Management, directed all PM and R&D activities for the organization ∙ Led a team of 5 people with collective business unit sales of $35M+ and an operational budget of $100K ∙ Provided leadership and guidance for all strategic projects, ensuring on-time delivery of product plans so that organizational objectives were met ∙ Cross-functional communication and relationship management with a diverse group of internal and external stakeholders, required business reviews and presenting across multiple levels ∙ Oversaw all product sales forecasts, vendor cost negotiations, product launch planning, and go-to-market activities Accomplishments: ∙ 12% year-over-year category sales growth in 2018, 10% year-over-year category sales growth in 2017 ∙ Initiated and successfully led company’s first work-from-home program that increased efficiencies by 124% ∙ Responsive coordination of logistics and addition of 9 custom products ensured that launch plans for a $1M national account were successfully executed

Responsibilities: ∙ Sold Private Brand solutions, delivered value-added services, advanced program and solution knowledge, while building and maintaining external and internal relationships ∙ Established close working relationships with regional and national sales teams, branches, Private Brand vendors, and other specialists in the region ∙ Proactively identified opportunities and provided solutions to new and existing target customers and markets to expand AGI Private Brand business ∙ Provided ongoing product education to customers and AGI selling teams through seminars, training, and events ∙ Developed sales programs and initiatives based on strategic opportunities for AGI sales groups Accomplishments: ∙ 2015 President’s Club winner ∙ Created, launched, and executed various initiatives that grew territory sales to $7M (105% of plan) ∙ 54% year-over-year sales growth in Construction sector, leveraging strategies with 28 field sellers, 8 branch locations, and 81 team members

Responsibilities: ∙ Managed an account portfolio of 75 medium to large size clients, including National Account customers, and executed a balanced focus of new customer acquisition activities ∙ Identified and classified account opportunities and potential by establishing call priorities and frequencies (pipeline reports, customer action plans) ∙ Developed and implemented account penetration plans and strategies to include regular account business reviews for key customers. Aggressively followed up on leads to convert to profitable sales ∙ Managed and maintained customer segment accounts, while increasing customer awareness of AGI through product and service offerings ∙ Grew share of wallet with these customers and partnered with third parties for customers with more complex requirements Accomplishments: ∙ Grew territory share of wallet by 11% from $1.9M to $2.1M ∙ Increased year-over-year eBusiness channel by 160% to $554,951 ∙ Added 35 new accounts resulting in $27,000 of combined revenue

Responsibilities: ∙ Managed and maintained 350 customer segment accounts, while increasing customer awareness of AGI through product and service offerings ∙ Grew share of wallet with these customers and identified others with more complex requirements ∙ Scheduled customers on rotating call cycles and devised cold calling plans for prospects ∙ Expanded market share with AGI core products and tracked results with weekly activity reports Accomplishments: ∙ Achieved respective 100% sales and GM targets of $461,373 and $195,839 ∙ Signed 41 new accounts that resulted in $62,000 of net new business ∙ Increased eBusiness channel by 240% to $65,357

• Prospecting efforts generated 238 qualified leads within 3-month period • Leveraged Salesforce.com to create and organize database of accounts • Developed sales opportunities and created new target accounts from the ground up • Attended multiple tradeshows and assisted with product training for existing account base • Independently planned, organized, and managed daily schedule in home-office role

Responsibilities: ∙ Managed insurance partner in-house performance, developed work flows, and reduced rental severity ∙ Trained branch network employees, body shops, and car dealerships on insurance claim rental replacement procedures, optimizing the customer experience ∙ Execution of rental branch operational plans, maximizing profitability and efficiencies ∙ Built local business relationships, mentored and coached team members, analyzed financial statements Accomplishments: ∙ Consistently exceeded 15% annual growth goals managing group’s 3 largest insurance accounts ∙ Instituted a customer experience approach that produced the highest customer service ranking, 2 months in a row, out of 58 competing Toronto-area branches ∙ Multiple award winner for DW sales performance