Ryan Gustavel

B2B Sales & Marketing Manager @ Spin Master

About

A passionate Sales and Marketing professional with 10+ years of success, as an individual sales contributor and as a team leader. A strategic thinker and adaptive learner with a demonstrated ability to plan and develop sales strategies that consistently deliver results. I've garnered success leading high-performance teams in fast-paced environments, utilizing a collaborative team approach, that is focused on exceeding sales targets and ensuring customer satisfaction.

Country

Canada

City

Greater Toronto Area

Industry

Sports

Skill

Leadership, Sales, Customer Service, Management, Strategic Planning, Business Development, Communication, Sales Management, Negotiation, Event Management, Marketing, Sports, Sports Management, Marketing Strategy, Event Planning, Data Analysis, Microsoft Office, Coaching, Strategy, Time Management

Experience

B2B Sales & Marketing Manager

Spin Master

2021-3 - Present · 5 yrs 7 mos

Toronto, Ontario, Canada

Inside Sales Manager

Spin Master

2018-7 - 2021-3 · 2 yrs 9 mos

Toronto, Canada Area

Manager, Group Sales and Service

Toronto Blue Jays

2010 - 2017 · 7 yrs

Toronto, Ontario, Canada

Reported to the Vice-President of Ticket Sales and Service and directed a team of up to 8 (+14 additional indirect reports) responsible for the strategic development and execution of all sales, service and marketing to all Group Ticket Members. • Led the direct development and implementation of the Group Ticket Sales strategy that over-achieved sales targets, attaining a 114% increase in revenue over a 5 year period. • Implemented a service plan designed to increase interactions and touch points with our most valued clients, that resulted in a +90% customer service satisfaction rate. • Improved internal strategies and business guidelines that streamlined processes and increased data integrity. • Key contributor in the planning, development and launch of a centralized Customer Relations Management system (Salesforce), with a focus on supporting over 20 sales and service staff, which has enabled improved prioritization, accountability and consistency throughout the Ticket Sales and Service Department. • Hired, trained and managed a dedicated inbound sales team to exceed expectations through effective coaching and skill development.