Ryan Smith, MBA

09/19-12/19 - Conducted extensive market research to understand the European customer journey. - Presented weekly deliverables to project manager to remain aligned with company objectives. - Presented final recommendations to executives. 01/20-07/20 - UsedLean Six Sigma methodology to improve production efficiencies. - Value Stream Mapped production lines to understand process and identify problems. - Reviewed auto-Kanan system to improve flow and simplify part ordering to production lines.

- Manage operations for The Study which provides tutoring services totaling over 20,000 hours. - Lead team of 6 student managers who oversee 120 student employees. - Administer campus wide tutor training as well as GRE workshops. - Assist in the hiring and on-boarding of new employees.

- Managed team of 25 peer tutors during daily operations. - Oversaw a separate marketing team of 5 students promoting organization services through tabling, social media, and classroom presentations. - Analyzed weekly and semester data to inform decisions made in marketing, hiring, and staffing. - Created protocol and assisted in system set up for asynchronous online tutoring. - Trained returning and new tutors in the best practices of peer tutoring, the implementation of asynchronous online tutoring, and general Presentation U policies and procedures.

- Tutored undergraduate and graduate students in multimodal communication assignments. - Attended tutor training and monthly professional development sessions. - Assisted in marketing the program to students through classroom presentations.