cssgb ryan roberts

Personal auto liability and bodily injury claims handler

* Investigate coverage on specialist only claims, which include: thefts, fires, trailers, motorcycles, coverage disputes, and recreational vehicles. * Responsible for investigating complex liability claims involving losses of three or more vehicles. * Mentor and train new hire employees in resolving complex liability disputes and policy analysis. * Review and correct 14 day, 28 day, and 30 day ISO Claim Errors for LNI personal auto team. * Led liability off-set meetings for the Liability Non Injury Auto Claims Team. * Cross-trained to assist and handle status calls in the call center. * Promoted from Senior LNI Claims Adjuster

* Continued all the responsibilities of an LNI Claims Adjuster. * Mentor new hire employees by providing claim handling guidance and training in resolving ISO errors. * Responsible for handling Massachusetts complex coverage and liability claims. * Promoted from LNI Claims Adjuster)

* Responsible for providing the highest level of customer service and expertise to Safeco/Peerless policy holder's; providing an overall LTR of 90% and CSAT of 4.5. * Resolve LNI personal auto claims according to Department of Insurance state and company compliance guidelines and expectations. * Licensed to handle claims in all states. Trained to handle all northeastern states to compliance. * Trained to handle RCS claims. * Provide all clients with a full and thorough investigation to resolve questionable liability claims.

* Primarily responsible for running all the day-to-day operations of the rental branch. Additionally, responsible for the training and development of interns and management trainee's. Organization and execution of fleet management and logistics in a fast and timely manner. Main function is to promote and drive branch sales goals while maintaining the highest level of customer service expected of all Enterprise employees; both with retail customers and corporate clients. * Increased overall income per car from $1000/car to $1200/car in first month as Manager of Enterprise. * Drove additional sales revenue of over $9/car while manager of Swedesboro. * Increased rental fleet over 30% in first month as manager of Swedesboro. * Increased business rentals by 40% by the end of the first month at Swedesboro. * Created and implemented a business sales plan at the Swedesboro location for all employees.

Assisted in running the day-to-day operations of the Berlin Enterprise; working closely with the branch manager. Responsible for increasing the business aspect of the branch's rentals and increasing the number of corporate accounts in the area. Responsible for running the branch in the absence of the branch manager.

Awarded a Management Qualification Interview (MQI), a nine month acolade within six months due to performance and leadership. Passing this interview promoted me to a Management Assistant. Passed a three and a half hour oral interivew/exam with the Regional Vice President and an Area Manager in the areas of customer service, inside sales, outside sales, and per unit analysis.

* Worked with Operations Manager to implement training on organizational and communication skills needed amongst Front End associates. * Coordinated break schedules for Front End employees. * Responsible for handling and accounting for thousands of dollars in cash daily. * Mastered all aspects of Conflict Resolutions and Customer Service. * Aided in reaching store goal of being top store in the company in Overall Customer Service Satisfaction. * Obtained complete knowledge of operating the front end and customer service. * Worked closely with Manager to increase knowledge on store products. * Assisted in merchandising of products in store. * Aided in product price management and all aspects of in store marketing.

* Responsible for maintaining an accurate and detailed inventory log. * Updated and Reorganized the prior inventory system. * Packaged and shipped all purchased products within 24 hours of the order. * Photographed and uploaded inventory to Ebay and other internet selling providers. * Assisted with establishing professional athlete signings to increase inventory. * Assisted establishing appointments for authentication agencies to confirm signing authenticity. * Continuous monitoring and contact with customers to resolve any customer service concerns/complaints.

* Responsible for all customer service within the team sports department. * Cross-trained in all departments within the store. * Cross-trained to use the cash register. * Organizing and Cleaning department while maintaining the intended store design. * Trained all new team sports associates. * Primary responsibility was selling additional products while meeting the customer's sports need.

* Established car rental appointments with customers, dealerships, and insurance companies. * Responsible for selling company’s additional products. * Responsible for generating company leads and car sale leads. * Aided management in the maintenance and cleanliness of all vehicles. * Maintained highest level of customer service expected of all employees. * Acquired knowledge on managing in a high pace, selling atmosphere. * Promoted to Management Trainee)

* Established rental appointments with customers, dealerships, body shops, and insurance companies. * Initiated contact with customers/clients/insurance companies in reference to delinquent balances/Accounts Receivable. * Created/Executed marketing strategy within our market place to increase corporate revenue. * Assessed risk management at branch level and implemented a plan to reduce risk. * Assigned responsibilities to co-workers to ensure smooth operations of the branch. * Responsible for fleet maintenance and logistics of fleet delivery. * Collection of bad debt and accounts receivable of multiple insurance companies, dealerships, and body shops. * Executed personal office plan for the completion and organization of client contracts, damage reports, and other office assignments. * Organized employees schedule’s including: approval of time off, lunch, flex dates, etc. * Handled all customer related disputes including those involving insurance companies and corporate accounts. * Promoted from Internship)

Fire/Theft/Vandalism/DV Claims Handler