
ryan mitchell
manager
About
I'm a business professional with over 15 years of experience leading and developing diverse teams. My experience includes managing and mentoring teams of front-line sales and service professionals, as well as leading and developing supervisor teams. I pride myself on my ability to coach, develop, and lead teams to exceed performance expectations. Previously, I worked as an Associate Manager with Allstate. At Allstate I led, coached, and mentored a team of Agency Service Representatives. I also led local HR efforts including recruiting and employee on-boarding. At Allstate I demonstrated passion around Continuous Improvement Processes, including root cause problem solving and Six Sigma. Competencies: diplomacy, empowering others, proficient communication skills, performance coaching management, recruiting and hiring, root cause analysis problem solving, and understanding multi-generational workforce dynamics.
united states
broomfield
telecommunications
bpo, workforce management, call centers, call center, outsourcing, training, performance management, team management, continuous process improvement, hiring practices, recruiting, management, customer engagement, team building
Experience

associate manager
allstate
* Coached and developed a Team of 18+ Agency Services Representatives. * Spearheaded continuous improvement initiatives to improve workflow and remove inefficiencies. * Hiring Manager for external and internal candidate selection, hiring, and new hire onboarding.

operations supervisor
black turtle services
* Coached and developed a Team of 15+ health insurance representatives. * Served as a Senior Supervisor Mentor to 9 Supervisors * Assistant Recruiter for external candidate selection and hiring.

operations manager
convergys
* Lead and developed a team of 8-12 Team Leaders * Site revenue, profit, throughput, and employee retention exceeded published goals in 2012 and 2013. * Spearheaded Project and Site performance and recognition incentives. * Represented Convergys on all Client performance calls.

manager
wayfair
Education
weber state university
education
ryan mitchell's Contact Information
Phone
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