Ryan McGloin

· Restructuring, leading, and optimizing the Customer Success organization, managing a team of 8 direct reports while ensuring top-tier client engagement and satisfaction with a 160% increase in share of wallet across key accounts over the past year · Acting as a primary point of contact for high-value clients. Negotiated and closed strategic win-backs, including Cantor Fitzgerald, where competitor displacement led to a 200% increase in business and elevated them to a top 5 client. · Driving revenue growth by training and mentoring Sales Development Representatives and Account Executives, increasing sales effectiveness and quota attainment · Proactively managing client relationships, conducting regular business reviews, identifying growth opportunities, and ensuring long-term partnerships. · Spearheading the design and management of Palo Alto’s ID Verification process, an industry recognized initiative that I sourced, built and now lead, featured in this Unit 42 report: https://unit42.paloaltonetworks.com/north-korean-it-workers/

· Designed and executed comprehensive recruitment strategies, successfully filling 25+ key positions across sales, marketing, investigations, and operations. · Partnered with sales leadership to align hiring efforts with revenue targets, ensuring strong sales team performance.

• Managed a pipeline of over 40 active requisitions, focusing on cybersecurity and niche roles. • Collaborated closely with hiring managers to identify specific needs for challenging positions. • Developed targeted recruitment strategies to attract top talent in the cybersecurity sector. • Successfully sourced and placed the Chief Security Officer, enhancing Visa's reputation in technology.

● Create, manage, and distribute weekly open positions report for over 1500 positions, driving business efficiency by providing detailed insights into Visa’s open requisition pipeline for Talent Acquisition leaders ● Maximize business efficiencies that enhance interview productivity through strategy, data validation, maintenance, and individual reporting

· Created data-driven reports tracking over 1,500 open positions, improving hiring efficiency. · Conducted strategic analysis to enhance recruiting performance and optimize workforce planning.

• Placed in the sales and marketing teams for one of Loeb.nyc top portfolio company Thnks • Gathered and pursued leads • Organized B2B marketing events for the next year and developed content for case studies

· Earned placement on the sales and marketing team for one of Loeb’s portfolio companies, Thnks · Prospected and closed a key enterprise client, Markel Group, who became the largest client at the time and continues to use Thnks services

• Created an ongoing environmentally conscious educational program • Utilized resources to construct the necessary content and formatting for an educational program • Developed a strategy and presentation for company Leonista to enter the United States market

• Carried members golf bags and assisted with their golf game • Conducted customer relations with club members

• Led elementary school students through a series of learning and athletic programs

• Daily courses as well as workshops on consulting, management, Excel, and data analytics • Delivered and presented market analysis of company’s ability to expand to the United States