Ryan Low

• Communicating with supply line partners that include Rockwell Automation, Adroit, Wago and ESA to make sure the products are well represented. • Specialising in SCADA, MES software, HMI and Distributed I/O. • Stock profile optimisation resulting in savings by reducing stock held on shelf. • Streamlining software ordering process with software back order report, reducing lead time from 6 to 4 weeks. • Leading a team of 4 to follow up on software toolkit renewal worth AUD 1M annually, achieving renewal rate of over 80%. • Updating marketing collateral and product information to support sales activity. • Setting up software demonstration on virtual machines, leading to successful proof of concept and software sales. • Providing product updates to internal staff and customers through brochures, newsletters, internal postings etc. by working with NHP marketing team. • Providing technical/commercial support to sales representatives, application engineers and customers.

• Build strong relationships with Rockwell Automation to ensure RA products are represented appropriately. • Provide technical advice on the Rockwell Automation systems and solutions to customers and sale representatives to increase knowledge and utilization of NHP product. • Utilising Rockwell Automation system and solution knowledge & work in conjunction with sales representatives to develop new business opportunities with existing and potential clients. • Become proficient in the use of Proposal Works and provide bills of materials and cost effective proposals to customers as required. • Ensure SMP (ERP tool) is updated regularly to reflect activities and current information on projects and customer contact details.

• Providing technical and commercial clarification to customer for Allen-Bradley and NHP products. • Sizing and selection of motor control products, automation products and software. • Preparing quotations and estimating for industrial control, motor control and automation products and systems. • Supporting sales representative to create more customer facing time, commercially and technically. • Order entry for manual software orders and conventional orders. • Providing customer service over the phone.