ryan carlos

* Assists customers with cable TV issues related to no pictures, snowy screen, pixelated pictures, no signal, blue screen or black screen and issues with the set-top box. Helps in identifying ongoing outages in service areas with diagnostic tools * Assists customers with internet issues, such as: no browsing, slow browsing, frequent disconnection etc. * Up-selling and educating customer about what products does to them and why they need it. * Taking escalation calls if customer requested for supervisor and giving them proper resolution.

* Oversee all aspects of collecting payments due from accounts receivable. * Build relationships with accounts to develop trust and find solutions to help clients meet financial obligations. * Conduct follow up calls with customers to collect past due payments. * Manage individual accounts at 30, 90, 180 and 365-day level using database systems. * Determine if product function, condition or utilization caused problems that were not addressed by customer service. * Work with clients with hardships to make monthly payments that would fulfill the full payment. * Negotiate partial payment if deemed necessary due to product issues.

* Assists customers with cable TV issues related to no pictures, snowy screen, pixelated pictures, no signal, blue screen or black screen and issues with the set-top box. * Assists customers with internet issues, such as: no browsing, slow browsing, frequent disconnection etc. * Assists customers in different mobile packages registration. * Helps customers understand their bill and queries. * Helps in identifying ongoing outages in service areas with diagnostic tools. * Scheduling technician visits if necessary.

Society of hoteliers and restaurateurs Activities and Societies: League of future hoteliers and restaurateurs