Ryan Hammett, MHA

- Supported projects focused on enhancing patient safety, quality of care, or compliance with regulatory standards. - Built an automated tracker to monitor physician absences and support better clinic scheduling - Completed a statewide analysis on Women’s Health Deserts, midwifery resources, and maternal/fetal health outcomes - Created Plastic Surgery Pre-Access Forms to improve patient triage and streamline preoperative workflows.

- Collaborated with the Consumer Experience team on initiatives to enhance and improve overall member experience. - Analyzed Find Care and Benefits interactions to identify high-impact areas of opportunity. - Created and optimized SQL queries in Snowflake to evaluate KPIs, pinpointing opportunities for improvement by state, line of business, and other distinct subcategory. - Leveraged generative AI tools to analyze call transcripts, uncovering common themes behind member issues and problems. - Developed recommendations to improve member and agent experiences by identifying weaknesses and proposing solutions to address inefficiencies.

- Prepared comprehensive reports to track key performance metrics and ensure proper continuum of care for long length of stay patients. - Optimized hospital efficiency by analyzing data on patient flow and resource utilization. - Collaborated with administrative staff to discuss practices that decreased patient wait time. - Examined patient discharge data to draw conclusions in relation to potential trends in patient volume. - Conducted in-depth analysis to identify and decipher specific barriers affecting hospital capacity.

- Analyzed and interpreted large-scale data sheets using Excel & R Studio to optimize arbitrator selection. - Developed and presented sensitivity and optimization analyses to inform team decisions. - Conducted in-depth text analysis to evaluate how specific health-related criteria influenced TeamHealth's success in disputes. - Analyzed historical data to determine which arbitrators to challenge or pursue based on past favorability. to TeamHealth. - Conducted research on the No Surprises Act for patient protection against out-of-network billing.