Ryan Gomez

o Supported branch profitability o Always conducted in depth review of clients o Strengthened Customer Relationships by recommending appropriate products to meet customers needs o Utilized Salesforce tools to retain and grow customer relationships o Generated referrals to Line of Business Partners (Wealth, Commercial, etc) o Always complied with all regulations, laws, policies, and security measures to prevent losses of the bank.

o Develop cost saving opportunities through process re-engineering and achieving operational efficiencies for various businesses o Increased MoneyCorp branch expansion by 67% within 6 months in central London o Improved average branch performance by 15% within 6 months o Project managed operational build of US to Philippines migration – resulting in an increased operating profit of 25% o Built client search engine optimization solutions resulting in top non-paid Google position in +95% of US target markets for trade organizations o Manage conduction of market research for business expansion domestically and globally

o Managed UK, Ireland, and Philippines Operations overseeing a staff of over 2000 employees o Continuous bench marking and re-engineering of processes/protocols to ensure industry competitiveness o Led operational formulation, development and implementation of new products/strategies o Reporting analysis and implementation of process revisions as needed o Development and implementation of new SMS product in the UK o 30% decrease in labor costs per annum; expansion of team in Philippines o Increased overall business call volume by 3% in the UK and 17% in Ireland, in a declining market at the rate of 12% o Achieved 96% call accuracy, highest in the industry, with an annual volume of 160 million calls.