ryan glass

player service assistant

About

My education at Golf Academy of America has given me a strong background in golf teaching and management. Furthermore, I offer knowledge, skills and ability to provide great customer service and dedication in reaching my goals. My goal is to work and grow with a leading organization. My many specialized golf industry skills along with my ability to perform well under pressure, interpersonal, and customer services abilities have proven valuable in my many experiences in the golf industry. Specialties: Proficient in Microsoft Word, Excel and PowerPoint Extensive classes at the Golf Academy of America with emphasis on the following subjects: * Golf Course Operations * Outside Services * Tournament Coordination and Support * Golf Pro Shop Operations * Customer/Member Services * Methods of Teaching

Country

united states

City

scottsdale

Industry

sports

Skill

customer service, merchandising, sales, golf, event planning, management, powerpoint, microsoft excel, research, program management, staff development, sports, sports marketing, retail

Experience

assistant golf professional

del mar golf center

2011-1 - 2011-4 · 4 mos

* Greet Customers * Provide high quality customer service * Operate POS system

sales and customer service representative

eviation logistics

2008-2 - 2008-4 · 3 mos

* Quoted Customers on pricing of airplane parts by phone, fax and email * Answered customers questions and complaints * Conducted research and data analysis for best possible prices

cashier

u-mart grocery

2007-8 - 2007-12 · 5 mos

* Worked cash register * Stocked shelves with products * Received and confirmed orders of merchandise

office clerk

law office of ainbinder & hitzke

2007-3 - 2007-6 · 4 mos

* Responsible for opening and directing daily mail * Stored, filed and categorized law files

player services

gozzer ranch golf and lake club

2012-6 - 2012-10 · 5 mos

* In Charge of maintaining and updating bag room with 200+ bags * Greeting and maintaining members satisfaction * Responsible for the operation and organization of the cart barn * Valet

outside operations attendant

stone eagle golf club

2011-11 - 2012-5 · 7 mos

* Greet Members with highest quality customer service * Valet * Responsible for cart barn * Shuttle Driving to and from restaurant * Driving Range

player servies

gozzer ranch golf and lake club

2011-5 - 2011-10 · 6 mos

* Greet Members and guests with the highest possible customer service * Responsible for cart barn * Valet * Work and run practice facility

sales associate

tillys

2008-7 - 2010-3 · 1 yr 9 mos

* Responsible for floor merchandise * Conducted customer service throughout the store * Displayed, monitored, and reported inventory levels * Changed merchandise displays and pricing * Received and organized in going and out going shipments of merchandise * Helped in training new employees

player service assistant

mirabel golf club, inc.

2012-10 - Present · 14 yrs

* Operated practice facility and coordinated tee times with the starter * Greet members and guests with highest quality customer service * Helped to deliver the “Mirabel Experience” day in and day out * Valet

Education

virginia college

2011-1 - 2014-1 · 3 yrs 1 mo

golf academy of america

business

2010-1 - 2011-1 · 1 yr 1 mo

PROFESSIONAL DEVELOPMENT * Microsoft Windows, Excel, Word, PowerPoint * Todd Sones, Impact Golf Schools, Top 100 Instructors Golf Magazine - attended 5 day seminar * Chuck Miller, Success is Achievable, Motivational Speaker * Received Employee of the Month (Tilly's) * Completed over 120 hours of community service in high school * Received perfect attendance award in high school * Played 4 years on varsity golf team in high school * Active in many junior programs - SCGA, AJGA, Stanford University Golf Camp Activities and Societies: Graduation Date: April 2011