Ryan Eastes

Teal's wholly owned, patented eSIM technology connects any IoT device to any network worldwide. Teal gives customers the freedom to choose the network they want within one eSIM platform they control. Dynamically switch between 3,500+ global cellular networks with Teal's GSMA-certified eSIM platform. Learn more at tealcom.io.

Conceptualize digital product marketing campaigns and influence app development to promote the telecom’s products and enhance the customer experience. Manage the purchasing experience on t-mobile.com and my.t-mobile.com. Design and delegate tasks to multiple simultaneous cross-functional project teams. Manage vendor partnerships with Assurant and McAfee. Own relationships with contracted app developers and provide input to impact app designs and functionality within an agile environment. Use Power BI and Tableau for data analytics and visualization. ▪ Led the effort to implement the distribution of insurance communications electronically, saving $4 million while maintaining compliance with insurance regulations ▪ Drove premium subscriptions of a white-labeled McAfee mobile security product by adding in-app upsell functionality via a free version to introduce the product; customers readily upgraded, bringing in $1.5 million in annual incremental revenue ▪ Managed the on-time content planning, cadence and legal review of customer mail, SMS and website communications delivered to 30 million T-Mobile and former Sprint customers ▪ Built a product roadmap for 17 million subscribers while rebranding and renaming the Protection<360> device optimization app; redesigned the user interface, added functionality and built marketing campaigns that drove user adoption 300% in two years ▪ Reversed a subpar retail channel product attach rate for Protection<360> by collaborating with e-commerce site digital purchase path teams to design a visually appealing, easy-to-follow product catalog, the improvement garnered a 500% attach rate increase within the first month ▪ Created trainings and aids for retail, telesales and online customer support teams for insurance products and migration-related issues, saving millions by avoiding superfluous contract extensions

Described and promoted sales of craft wine varietals, growing regions and harvesting techniques. Recorded sales with OrderPort SaaS point-of-sale (POS) system and reconciled daily income. Noted reservations in Tock. Setup and maintained the tasting room. ▪ Built a reputation as a friendly and adaptable hard worker with a positive approach while implementing efficient tasting room customer service and payment practices in response to the pandemic; the changes increased public and employee safety while driving wine and wine club membership sales

Promoted sales of fresh food kiosks via digital marketing campaigns. Created and scheduled appetizing social media content for Instagram, Facebook and Twitter with Hootsuite. Photographed products. Designed promotional newsletters and email campaigns with Mailchimp. ▪ Drove social media engagement and food and beverage sales via effective marketing campaigns

(four weeks) Created a pitch deck for a property listing and an annual report presentation for a high-net-worth prospective client. Compiled scopes of work and expenses in Excel.

Played on the NCAA Division III Men’s Lacrosse team and won two Commonwealth Coast Conference Championships.

Semester study abroad