Russell Smith
Customer Success Manager @ Bobyard
About
Product Manager with 8+ years of experience leading end-to-end development of digital health products across both B2C and B2B environments. Skilled in combining user insights, data, and cross-functional collaboration to launch products that improve engagement, simplify complex experiences, and drive measurable outcomes. Known for building trusting relationships with design, engineering, clinical, and business teams, and for delivering solutions that balance user needs, technical realities, and business goals.
United States
San Francisco
Hospital & Health Care
Technical Product Management, Microsoft Office, Event Planning, Public Speaking, Leadership, Microsoft PowerPoint, Social Media, Customer Service, Problem Solving, Teamwork, Communication, Agile Methodologies, Team Building, Time Management, Critical Thinking
Experience
Customer Success Manager
Bobyard
San Francisco, CA
Product Manager
League
San Francisco, California, United States
Product Manager, Product Development
UnitedHealth Group
San Francisco Bay Area
Product Manager, Digital Product Development
UnitedHealth Group
Minneapolis, Minnesota, United States
• Developed Family Link - a website and digital tool for UnitedHealthcare members - and grew website membership from 2 to over 2,000 users during the website's pilot phase by implementing user feedback, shadowing users, and promptly resolving defects • Scaled the Family Link website across UnitedHealthcare’s operations to 300+ advisors and thousands of members by maintaining strong working relationships with product, operations, and technology teams • Facilitated over a dozen Family Link trainings to new advisors to teach them how to use the technology and the operational processes to service UnitedHealthcare members on it • Led the development for a new digital Release of Information (ROI) form to enable UnitedHealthcare members to sign and submit ROI forms digitally on the Family Link website • Demoed the Family Link website to senior leaders, internal stakeholders, technology teams, and providers
Team Lead Family Advisor
UnitedHealth Group
Greater Minneapolis-St. Paul Area
Led weekly team meetings to review team success stories/wins, address process opportunities identified in member surveys, and discuss team challenges • Gained operational efficiencies by developing a documentation macro for UnitedHealthcare advisors that decreased average call time per member call and ensured all pertinent call information was accurately captured • Performed monthly call audits to identify and deliver advisor coaching on opportunities that impacted UnitedHealthcare’s Net Promoter Score and advisor quarterly bonuses • Worked directly with UnitedHealthcare members that have children with special healthcare needs to resolve administrative insurance issues by building trust, using excellent problem-solving skills, and showing compassion
Education
University of St. Thomas - Opus College of Business
Business Communications
Russell Smith's Contact Information
Phone
Find the Right Leads
Find Verified Contact Data
What LeadContact does well
Find verified emails, phone numbers, and decision-makers with 98% accuracy.
Find Leads
Find the right people by company, role, industry, location, and more.
925M+ professional profiles
Find Emails
Access verified email addresses for your target contacts.
657M+ emails
Find Phone Numbers
Get cross-validated phone data from multiple top sources.
239M+ phone numbers
More Accurate. Lower Cost.
Find contact data in 1 tool with 98% accuracy
LeadContact integrates leading enrichment tools to deliver more accurate contact data—without paying for each one.
Great conversations start with the right contact.
It’s time to find yours.