Russell York

Customer Service Representative @ AT&T

About

I help med spas and aesthetics clinics book more consultations by automating lead response, missed-call text-back, and follow-up.Most clinics lose 40%+ of inbound leads to slow response times — prospects who called after hours, filled out a form on a Saturday, or got a busy receptionist. We make sure that stops happening.How Nyxora AI works:• AI replies to every call, form, and DM in under 60 seconds — 24/7• Missed calls get an instant text-back that keeps the lead warm• Conversations qualify the lead and book the consult straight to your calendar• Automated follow-up nudges no-shows and stalled bookings until they confirm• Free Lead Response Audit shows you exactly how many leads you're leaving on the tableBefore Nyxora AI, I spent 6+ years in retail operations management. That experience drives how I think about automation — practical, results-focused, and built for real businesses.Simple monthly retainer. No long-term contracts. Cancel anytime with 30 days notice.hello@nyxora-ai.comnyxora-ai.com

Country

United States

City

Berea

Industry

Computer Software

Skill

New Hire Training, Team Management, Training Leadership, Customer Service Systems, Records Management, Team Facilitation, Cash Handling, Customer Service Management, Conference Development, Quality Control, Corporate Training, Daily Operations Management, Vehicle Inspection, Hands-on Technical, Leadership Communication, Training, Cybersecurity, High Performance Teams, Leadership Training, Customer Service

Experience

Customer Service Representative

AT&T

Founder

Nyxora AI

2026-4 - Present · 6 mos

Nyxora AI helps small and mid-size businesses automate repetitive work, deploy AI chatbots, and connect heir tools — without hiring a developer or learning ny software. We handle everything: strategy, setup,hosting, and ongoing management. Services include: • AI chatbots that answer questions, capture leads, nd handle support 24/7 • Workflow automation that conects your apps and eliminates manual tasks • API inegrations that make your tools actually talk to eachother • Hosted infrastructure — your automations runon our servers, always on • AI strategy consulting imple monthly retainers. No long-term contracts. Canel anytime with 30 days notice.

Shift Lead

Walgreens

2024-9 - Present · 2 yrs 1 mo

Supervise daily store operations, scheduling, and team assignments. Manage customer service issues and ensure compliance with company policies. Maintain accurate cash handling and transaction records. Support new-hire training and performance coaching.

Quality Technician

Hitachi Automotive Systems

2023-4 - 2024-9 · 1 yr 6 mos

Conducted part inspections using calipers and gauges to meet Ford standards. Performed gas reaction testing and maintained quality documentation. Worked with engineers and production teams to resolve issues and improve accuracy.

Corporate Sales Trainer

Spark Dynamics

2022-12 - 2023-4 · 5 mos

Promoted to trainer within the first month for leadership and communication skills. Conducted daily briefings, training sessions, and interviews for new hires. Represented company at leadership development conferences.

Production Associate

Framebridge

2020-5 - 2022-12 · 2 yrs 8 mos

Operated saws, pinners, and finishing tools in production and shipping departments. Assisted with quality checks and order accuracy. Cross-trained to support multiple roles and improve team efficiency.