russell miller

* Analyze, coordinate and direct workflow through WM to ensure maximum productivity and customer service for the Distribution Center Operations (Wholesale & Shipping department). * Handle Wholesale orders from customers, (Bed Bath Beyond, Host, HSN, Staples, etc.). * Ensure all expedites have shipped daily. * Provide assistance to any associates in customer care center, shipping, and wholesale department when needed. * Invoice/upload orders daily for Wholesale/Corporate Sales. * Identify and recommend process improvements within the operations environment. * Assist in meeting service level goals by identifying and correcting potential operations errors through the use of reporting tools. * Analyze ship dates and organize the build of all new stores as needed. * Analyze Excel shipping reports to ensure all orders have shipped.

* Provided first time customer resolution when possible. * Contacted vendors on customer order status, returns, exchanges, and tracers. * Coordinate replacement of defective products with vendors and or arranges vendor to ship parts to customer. * Work with vendors on customer errors (i.e. wrong ship to address entered, wrong personalization). * Research all customer inquiries utilizing VendorNet (Brookstone Drop Ship Vendor to customer website). * Partner with Management regarding unpaid Vendor invoices. * Respond to inquiries by contacting the customer with resolutions. * Obtain proof of deliveries for all drop ship non receipt claims. * Communicate all delivery issues to the appropriate department. * Responsible for managing vendor and logistics issues via the VendorNet portal and e-mail. * Issued call tags when necessary (Back to vendor and back to DC). * Retained duties of Customer Service Specialist.