Rune Jacobsen
IT Support Specialist @ Norsk helsenett SF
About
With over 15 years of work experience, I am a skilled and certified IT consultant who is passionate about providing user support and troubleshooting for various IT issues. I have a strong knowledge of Microsoft Outlook, Azure, and 365, as well as PowerShell and Adobe Acrobat. I enjoy working with Tietoevry, a leading digital services and software company that aims to create digital advantage for businesses and society. As an IT consultant at Tietoevry, I handle user support requests through phone, mail, and tickets, and resolve technical and time-consuming problems. I also write PowerShell scripts to automate tasks and prevent calls to the helpdesk. One of my proudest achievements was solving a multiple-month running Adobe Acrobat problem that Adobe support failed to solve. I am always eager to learn new skills and technologies, and I recently completed two Microsoft certifications and seven LinkedIn courses on ITIL/Linux/SQL/Mac.
Norway
Oslo
Information Technology & Services
Skill Development, Customer Support, Customer Satisfaction (CSAT), Online Support, HP Service Manager, Confluence, Jira, ServiceNow, Tier 2 Help Desk Support, Easily Adaptable, Analytical Skills, Computer Literacy, Customer Satisfaction, Tech Savy, Customer Experience, Software Troubleshooting, Microsoft Outlook, User Training, Communication, Ticketing Systems
Experience
IT Support Specialist
Norsk helsenett SF
Oslo, Norway
IT Support at Norsk Helsenett - by way of Dfind.
IT Consultant
Tietoevry
Oslo, Norway
User support - phone - mail - user created tickets. Troubleshooting. Windows Office - software installs - business to business it support. Wrote PowerShell script to prevent 100s of calls to helpdesk, + solve Active Directory to Linux server problem. (2 scripts) Citrix Desktop and apps - user support - access rights.
IT Consultant
EVRY
Oslo Area, Norway
IT Consultant and user support in Evry Norway. 2nd line - more technical / time consuming tickets. File restores, Norton/Veritas Netbackup, Tivoli Storage Manager, Veeam Backup & Replication. 1st line phones at need. Solved multiple-month running Adobe Acrobat problem that Adobe support failed to solve. Solved multi-month running problem where an AD account got intermittently locked. Note: From January 2013 to July 2017 as contractor hired in from Glasspaper, from August 2017 as employee in Evry.
IT Consultant
Eurosko
Moss, Norway
General IT Support. Sickness & summer substitute.
Customer Service Representative
Teleperformance (Applecare)
Stockholm, Sweden
Technical Customer Service Mac, Applecare Norway.
IT Consultant
IBM
County Dublin, Ireland
IT Consultant and customer support in IBM Ireland. (Norwegian customers) 2nd line support.
Education
Noroff
Cloud Foundations - Part Time - Online study.
On Premises Computing. Networks Cisco. Packet Tracer. Windows 2022. Active Directory. Linux. Cloud Computing.
Elvebakken videregående skole
General Studies
Rune Jacobsen's Contact Information
Phone
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