Run Zhu

Desktop Engineer (EUSS Project) @ NCS Group

Country

City

Singapore

Industry

Information Technology & Services

Skill

Active Directory, Software Installation, Troubleshooting

Experience

Desktop Engineer (EUSS Project)

NCS Group

2026-1 - Present · 9 mos

Singapore, Singapore

- PC deployment - Service Request - Deprovision of PC - Troubleshoot

Desktop Support Engineer

CTC Global Pte Ltd

2022-11 - 2026-1 · 3 yrs 3 mos

Unbox and clone laptops and desktops with the company given software. Tracking the PC details (example: In and Out the Assets/Stocks). Install MS office (2016, 2019 and 365), common applications like antivirus. Troubleshooting some PCs problems like Blackscreen issues, wifi cannot connect.

Technical Support Associate

CTC Global Pte Ltd

2018-6 - 2022-10 · 4 yrs 5 mos

Unbox and clone laptops and desktops with the company given software. Record the PC details (example: computer name). Check the number of PC left after deployed Install MS office 2013, 2016 & 2019, common applications like antivirus. Provide level one troubleshooting.

IT Temp

NCS Group

2018-4 - 2018-5 · 2 mos

Singapore 5 Ang Mo Kio Street 62, NCS Hub Singapore, SG

Travel to schools to assist with IT support Updating software and basic troubleshooting Other ad hoc duties as assigned.

EUC (End User Computing)

M1 Limited

2016-10 - 2016-12 · 3 mos

10 International business park rd Singapore 609928

Unbox laptops and desktops and prepare for deployment. Install MS office, other applications and software. Move computers in Organization Unit, give/remove administartor's rigths and unlock accounts in Active Directory. Provide level one troubleshooting.