rula otoum

* Pricing and preparing the offers for all kinds of shipments. * Handling all correspondences. * Providing a high level of customer service to our clients. * Customer orientation and ability to adapt/respond to different types of characters * Ability to multi-task, prioritize and manage time effectively * Resolving any problem or complaint related to shipments.

* Started as a customer service officer, performed all the required responsibilities perfectly, I was promoted to be customer service supervisor, then , became a customer service manager. * Handling all correspondences. * Providing a high level of customer services to our clients. * Pricing and preparing the offers for all kinds of shipments * Resolving any problem or complaint related to shipments

* Receiving materials requests from the departments of the factory. * Making comparison of the materials prices between the suppliers, then, placing purchase orders with suppliers based on prices and production time. * Checking suppliers’ order confirmations and invoices, then proceeding with the payments: cheques, letters of credit , telex transfer, cash against documents. * Follow up status of the shipments with the shipping forwarders until arrival. * Passing the required shipping documents to clearance department to start clearing process. * Preparing and updating reports. * Checking & closing the purchasing orders files to be in comply with ISO requirements

* Performing firm administrative duties as well as secretarial duties including dictation, typing correspondences and other office duties. * Making hotels reservations. * Ticketing : sales, reservations with the airlines.

* Performing firm administrative duties as well as secretarial duties including dictation, typing correspondences and other office duties. * Preparing tours programs.

* Arranging for land freight export and import shipments. * Arranging for export ocean freight shipments : obtaining rates, sending offers to clients, arranging for the booking … etc. * Arranging for airfreight and ocean freight import shipments (finding best rate and route, submitting offers to the clients, sending instructions and following up status of shipment until it arrives). * Provide best service to the clients and grant them the feeling of comfortability and trust and liability. * Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues. * Negotiate rates and contracts with transportation and logistics providers * Preparing offers for all kind of logistics services, and getting feedback from clients/prospect clients regarding our offers. * Updating and sending reports to clients on daily bases. * Tracking ETA of shipments on daily bases with the shipping lines and freight forwarders. * Handling daily correspondences.