rukia ramadhan

* I am highly skilled in end user support on IT related issues, as well as network configuration, monitoring, maintenance. * Configure, create email accounts and manage mail servers, Active Directory,DNS on window server 2003/2008 * Server administration management and maintenance * Performing system backups * Monitoring ticketing system and resolving raised issues. * Escalate all network customer impacting events to the appropriate internal support and vendor /supplier * Create, change and delete user accounts as per requests. * Hardware maintenance and inventory management * Systems installations, configuration and upgrading * Creation and management of user accounts and roaming profiles * Management and configuration of ip phones,routers,switches * Respond to telephone calls, instant messages, emails and personal request for technical support * Provide end user support for all LAN-based applications * Perform router configurations * Training users on it systems.

* Training users on IT systems. * Hardware and Software management; *  Installation of windows xp and windows seven. *  Installation of two different Operating Systems to run on one Computer System. *  Installation of Motherboard drivers. *  Adding a Network Printer. *  Loading and updating of Antivirus. * Configuration and terminating of network cables. * Networking. * Security maintenance of computers and software monitoring. * Troubleshooting, hardware and network related issues

* ● Administrative support: General office administration. * ● Packaging and sorting of drugs. * ● Ensure cleanliness of the factory. * ● Sanitizing of drug bottles and monitoring bottle caps are well sealed. * ● Undertake any other task assigned by the manager.

* Areas Covered: * Servicing of PC, Laptops, and Server; * Blowing off dust * Servicing keyboard/mouse/and trackball * Cleaning CD/DVD Drive. * Checking and correcting keyboard mapping. * Determine storage levels for HDD * General performance check. * Servicing of Ups/Monitor/Scanner/Router/Switch; * Surface cleaning * Blowing off dust/carbon content * Troubleshooting of UPS when faulty. * Servicing Printer; * Cleaning Printer head pin outlets (dot matrix) * Service corona wire and drum (Laser Jet) * Oiling of head guide and motor spindles * Cleaning of paper transport mechanism. * Blowing off dust/Surface cleaning.

The Bachelor of Business Information Technology is a degree programme that prepares students to work in the fields of software development, database administration and networking. It is a modern course that brings together two key aspects of computer training, that is, the link between Information Technology and the business environment. The programme prepares students for the job market through thorough knowledge of Information Technology with an understanding and appreciation of how business is organized and managed. Activities and Societies: Playing Badminton