RUICHENG LIAO

Delivered comprehensive testing reports for all VIGI cameras, including performance benchmarking against competitors such as Hikvision and Dahua, highlighting selling points for VIGI products. Compared VIGI On-Prem and cloud VMS with Hikvision, Dahua, Milestone, Genetec and other brands, identified strengths and weaknesses for market strategy feedback. Reproduced and tested client-reported issues, conducted troubleshooting, communicated and collaborated with HQ support teams to resolve problems efficiently. Assisted in VCSA training sessions, including device setup, course presentations, and Q&A to improve client engagement and product adoption. Provided tailored solutions for clients, participated in on-site visits, discussed installation and configuration plans to ensure smooth project execution. Represented the company at major exhibitions (e.g. PIXEL 5G Showcase; Singtel CODE; FLA at MBS) and delivered product presentations to showcase solutions to potential clients and partners.