rudie van rensburg

Providing customers with an unforgettable service experience Product training sessions with clients and internal staff Promote existing and new products lines Working with Sales teams to identify market opportunities Performing needs analysis for new clients Building solutions based on Pain Points Up-selling to client to create full solution Guide client through POC/Trail period Assist client with queries during POC Monitor POC daily basis and feedback to client on events Monitor POC daily and escalate software issues to support Finish POC period with Trend Analysis and ROI client Planning roll out plan with client Monthly analysis fleet (Usage Webtrack) Determine current training needs (New staff/ products/ services) Build system as per new requirements/ needs Up-selling of new services and products Quarterly analysis fleet (Usage Webtrack)

Product Support,Platinum Desk Supervisor Supervise a group people working 24/7 shift servicing VIP clients. Managing VIP client from contract inception to cancellation.Meeting with internal and external customers regarding service level agreements. Problems resolution; developing and improving processes and procedures. Supervise, co-ordination & maintenance of infrastructure.Provide daily/weekly/monthly/annual reports to stakeholders. Managing daily workflow.Conducting performance appraisals and interviews.Managing complaints, overtime budgetary requirements and scheduling of teams. special projects.

* Supervise a group of Monitor Agent +/-50 people working a 24/7 shift. Meeting with internal and external customers regarding service level agreements. * Supervision, co-ordination & maintenance of infrastructure and scheduling of teams. Provide daily reports & feedback to line management and other internal & external parties. * Manage workflow in relation to workloads. Conduct performance appraisals and interviews. Manage the staff complaints and overtime budget. * Liaising with the operational senior management on a daily bases regarding trends, feedback on positive theft incidents

* Managing of all Correspondence received. Ensure that customer service standards are maintained. * Telephonic assistance to Tracker’s clients on different products. * Scheduling on technicians for onsite technical assists. * Daily problem solving, weekly and monthly reporting of personal statics. * Provide client service to both existing and prospective clients. * Provide service to the different regions as well as other departments/staff within the company. * Quality control for Tracker remotes, ordering and distribution of replacements Tracker remotes.

* Monitoring of Tracker alert signals/possible theft signals. * Calling clients to confirm if the vehicle has been stolen/Hi-jacked. * Liaising with National Emergency Call Center, SAPS(NAVICC) and Tracker's Operational ground crews to recover stolen/Hi-jacked vehicles. * Recording of positive incidents. * Following up on leads/queries reported by clients to the Helpdesk.

Managing workforce Personnel ; administer, setup and configure WFM software communication. Collecting and analysis of data.Manage long-term forecast/staff plans; which in turn lead to monthly staff/budget requirements. Oversee intraday management of scheduling procedures, analysis of real time workload requirements to attend service level standards. Assist in training and managing Aspect applications.Provide month/weekly reports & feedback to Departmental management on staffing productivity. Assisting in projects regarding budgetary/staffing/software requirements.

Flying with supervisor of an instructor. Still require a minimum of 25 hours to obtain my license