Ruchi Mago

Head Human Resources and Employee Experience @ Orange Business

About

A passionate HR leader with a transformative mindset and profound experience of more than 18 years across all facets of human resources. Have expertise to lead teams across geographies and provide solutions to the business with an objective to create a "positive difference in both experience and deliverables." Am part of the HR leadership team for Orange Business Services (OBS) Internationally, Leading a team of 65 HR professionals located across eight countries. I have set up teams and functions from scratch and have led many end-to-end projes from build , run, grow and scale. I bring a perfect blend of HR operations, strategic thinking, core HR knowledge with a zeal to create a difference and partner with the business to win. My propensity for forward-thinking, doing things differently, agility, resilience, building employees' skills and enhancing engagement makes me a remarkable HR leader to bring a pakroge impact in the workplace Managing global HR projects , talent acquisition for all countries across the globe, leading international HR shared services Center, digital transformation, automations , data analytics. (scope global - having 4 regional teams AME,APAC,Europe,MEA) In the past have managed HR project office and compensation and benefits domain for the APAC region, Overseeing International HR Services Projects & Rewards function, servicing 20 countries in Asia pacific region.(key countries are Singapore, Australia, India, China, Hongkong, Malaysia, Japan and Korea) Managed the implementation of global and cross-regional initiatives, programs and synergies, with the express objective to improve regional HR’s effectiveness and efficiency. Areas of expertise are: Talent Acquisition, Talent Management , Organisational Development initiatives , total rewards - compensation and benefits SME knowledge, Organisation Capability Review, workforce planning, Skills anticipation, transformation projects, performance management , Learning and development, Resourcing, reward and recognition, Retention programs, Job Evaluation, Data Analytics, digital evolution, Executive Compensation, Variable Pay Plans, Policy Integration post M&A, HR Process Benchmarking and Streamlining.

Country

India

City

Gurgaon

Industry

Telecommunications

Skill

Diversity & Inclusion, Employee Benefits Design, Employer Branding, Team Leadership, People Management, Talent Management, Performance Management, Human Resources, HR Policies, Deferred Compensation, Employee Engagement, Employee Benefits, Compensation & Benefit, Succession Planning, People Development, Talent Acquisition, Training, Vendor Management, Strategic HR, Outsourcing

Experience

Head Human Resources and Employee Experience

Orange Business

2023-5 - Present · 3 yrs 5 mos

India

Head of HR and employee experience at Orange Business India, part of the leadership team to lead the future strategy

Global Head Talent acquisition, HR Operations, Data Management - OBS Intl

Orange Business

2017-4 - 2023-5 · 6 yrs 2 mos

Gurgaon, Haryana, India

Current role involves leading the global team of talent acquisition , HR operations , data management and shared services team internationally for Orange Business Services. It covers APAC , MEA, Europe and AME. We manage the HR operations, data management and Digital Resourcing functions. The team is based out of INDIA and various other locations across the globe. It’s led by dynamic managers and we operate 24*5. Our main aim is to bring in simplicity, consistency and process efficiencies around HR practices . Customer centricity and Agility are the foundations of our working model. The SSC team is evolving year on year and this team not only delivers but proactive proposes new offerings . Our aim is to innovate, incubate and industrialise.

Head HR Projects and Compensation & Benefits APAC

Orange Business

2011-3 - 2017-3 · 6 yrs 1 mo

Gurgaon, India

Head the HR project office for APAC which includes all strategic HR projects, Organization development initiatives and compensation and benefits domain. Current role includes working closely with the HR head of the region, business managers, global programs office, regional HR teams and Functional Human Resources Business Partners to coordinate, manage and prioritize HR programs. Am the SPOC to lead all projects and implement them in the region end to end from conceptualizing to actual roll out to tracking progress and closure. My role involves substantial business partnering with business managers and functional heads at the region.I am the regional HRBP for delivery teams and few support teams at the region. Couple of projects worked on in are : • Skills anticipation • Digitization • Transformation Projects and workforce planning • Retention Plans • Talent management and Succession planning • Learning and Development • Resourcing • Internal Communications • Performance management • Champion Engagement surveys • Reward and Recognition • Diversity • Budgets • Headcount Reporting • Total Rewards and much more

Head Compensation and Benefits APAC

Orange Business

2006-12 - 2011-2 · 4 yrs 3 mos

Gurgaon, India

Lead the compensation and benefits function for the region ; •act as a subject matter expert to the business giving the strategic focus and an internal consultant to the regional Hr team • consult, implement and manage compensation and benefits programs for the APAC region •salary benchmarking ,salary increases cycles and adjustments : design policies and guidelines •bonus and variable pay plans •benefits and policies : benchmarking, identify gaps, give recommendations for the countries •reward programs: design , develop, get approvals and communicate to the local HR team •processes and procedures : Define and Streamline •market intelligence

Manager Compensation and Benefits

airtel

2004-2 - 2006-12 · 2 yrs 11 mos

Corporate office at Mehrauli, Delhi

Part of the corporate compensation and benefits team at Bharti Airtel. worked on : -ESOPs -retention schemes -performance linked incentive plans -salary increase guidelines -preparation and implementation -salary benchmarkign sponsored and published surveys -Hay job evaluation -promotion policy -Executive compensation - management -Long Term Inceitve plans -car lease schemes -insurance renewals