Ruchi Chawla

Currently working as a Relocation Consultant handling senior executives of a variety of multinational Company’s e.g. Coca- Cola, HSBC, BP, Schlumberger, Siemens, Accenture, Akzo Nobel, Sanofi, Cargill, Seadrill, PWC, Goodyear, Philip Morris. Yum Foods and others. Monitoring and ensuring highest levels of service quality, continuous improvement and customer satisfaction.

Worked as a Relocation Consultant providing a full range of re-location services to people relocating to Dubai. Clients include senior executives of HSBC, Unilever, Pepsi, Standard Chartered bank, BAT, Microsoft, Accenture and Shell to name a few.

Worked as a freelance Relocation Consultant to assist people relocating to Dubai.

Administrative support for business operations. Responsible for smooth running of day to day activities and facilities management for the office including managing contractors and vendors. Developed and implemented operations policy and procedures to improve service and reduce costs. Coordination with relevant government agencies to ensure all contracts and licenses were up to date.

Lead a team of 6 people. Developed the business and improved the revenue mainstream for the group in each activity related to marketing communication, direct marketing and telemarketing for all the products such as hotel bookings for inbound, outbound, desert safari, dhow cruise dinners, sightseeing tours, events, exhibitions, airline/train ticketing etc. Provide competitive pricing to client while maintaining optimal profit margins. Increased client base & helped established and manage long-term relationships thereby ensuring continued business opportunities. Worked extensively with the IT department to develop an in-house software to facilitate efficient operations and business excellence.

Responsible for in-bound and out-bound travel for the UAE. Set and monitored the targets for a team of 5 sales executives on a monthly basis. Monitored and ensured highest levels of service delivery. Identified and signed on new accounts and assigned service teams based on requirements of the client. Negotiated and implemented contracts with key accounts and monitored the performance of all teams providing services. Handled all incentive groups and responsible for coordinating all operational requirement for the European market.

Responsible for all Guest Relations activities and & addressing all complaints personally. Managed and supported logistics for large conferences, incentive tours, theme based events. Responsible for support for confirmed travelers (from enquiry to end of travel). Managed all activities (pre & post tours) related to “Crystal Cruise”.

Joined as Assistant Manager-Sales and was promoted to Sales Manager in February 1995. Responsible for managing the total sales revenue for conferences, international & domestic ticketing, adventure travel, contracting rates with hotels and creating confidential tariffs. Managed all business generated from corporate and diplomatic accounts for both inbound & outbound travel and the entire transport fleet (buses and cars).