Ruben Valenzuela Monge
Chief Experience Officer - CXO @ OCM Software Solutions
About
Senior executive with 18+ years of experience in global BPO & Contact Center firms, holding strategic roles in Technology, Operations, and Business Development. Known for championing Creativity, Excellence, and Respect. Expert in driving growth and spearheading implementation across multiple companies in Latin America.
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Peru
Computer Software
Desarrollo empresarial, Estrategias de crecimiento, Accountability, Teamwork, Business Strategy, Contact Centers, CRM, Management, Marketing, Sales Management, Team Leadership, Programming, Systems Engineering, Asterisk, VoIP, Administración y dirección de empresas, Análisis de negocio, Centros de contacto, Estrategia, Estrategia de mercadotecnia
Experience

Chief Growth Officer - CGO
OCM Software Solutions

Commercial Director for Peru
Lima, Perú
• Generation of new business opportunities for Latin America in coordination with the Global and Regional BID Office. • Lead the development of technical and commercial proposals with the aim of fulfiling clients requirements and solutions, evaluating costs and resources to be used. • Follow up on submitted proposals in order to close in a positive way commercial agreements. • Responsible for the implementation of strategic projects from a commercial perspective. • Manage the relationship with the global team of Majorel in strategic accounts.

BUM - Business Unit Manager
Provincia de Lima, Peru
• Lead, implement, and manage operations with over 800 individuals for global and regional clients. • Manage operational quality and efficiency. • Manage customer and employee experience, as well as continuous process improvement. • Lead the management committee in Peru. • Maximize profitability of the business unit. • Develop and support the service team to cultivate successor talent and maximize results.

BUM - Business Unit Manager
Provincia de Lima, Peru
• Lead, implement, and manage operations with over 800 employees for international and regional clients, while ensuring operational quality, efficiency, and continuous process improvement. Also, oversee the succession planning process, identifying and training potential future leaders. • Lead the local board in Peru. • Maximize profitability of the business unit.

Chief Technology Officer
Lima, Perú
• Head the technology department in Peru, managing four locations with over 1300 users, and also lead the software development and Business Intelligence departments in Peru and Spain. Responsible for business continuity, technology infrastructure, and driving innovation and digital transformation.

Gerente general
GESINTEL PERU
Lima, Peru
• Develop and implement the necessary strategies to achieve the company's objectives in Peru. • Lead the management committee in Peru. • Direct, implement, and manage operations with over 400 individuals for local and offshore clients. • Generation of new business opportunities. • Maximize the profitability of the company.

Chief Technology Officer
GESINTEL PERU
Lima, Perú
• Lead the technology department in Peru. • Manage business continuity, maximizing the operational uptime of the locations. • Manage the implementation, growth, and procurement of the sites in Peru.

Chief Technology Officer
Lima, Peru; León, España; Pereira, Colombia
• Lead the technology department of the company in Spain and LatAm. • Manage the implementation and growth of the company's locations in LatAm. • Manage business continuity, maximizing the operational uptime of the locations in Spain and LatAm. • Manage the software development team in LatAm.
Education
Ruben Valenzuela Monge's Contact Information
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