ruben ernesto

fraud analyst - financial services credit and collections support

About

Proven work experience: Former AVP Assistant Vice President, Executive Director, Retail Branch Manager - Bank Operations, Financial Services, Sales and Business Development, Administration, Employee Training, Evaluation and Development, Corporate Branding Proven Leadership and Board Service Experience- City of Waukegan Development Commission - Commissioner Oct 2009 to Sep 2011 University Center of Lake County Advisory Board - Board Member Aug to Aug 2009 Madison Network of Black Professionals - Founding Member & Treasurer 2005 to 2007 Wisconsin Housing and Economic Development Authority - Mortgage Instructor 2002 to 2005

Country

united states

City

madison

Industry

wireless

Skill

type 58 wpm, proficient 9 key stroke, leadership, management, sales, account management, team building, sales management, marketing, business analysis, project management, team leadership, employee training, business strategy, contracts, policy analysis, administration, event planning

Experience

real estate loan officer

m&i marshall and ilsley bank

2000-3 - 2007-1 · 6 yrs 11 mos

branch manager

first federal savings bank

1998-7 - 2000-3 · 1 yr 9 mos

assistant vice president - business banking officer

north shore trust and savings

2007-2 - 2010-3 · 3 yrs 2 mos

financial services specialist iii

summit credit union

2011-10 - 2013-3 · 1 yr 6 mos

fraud analyst - financial services credit and collections support

u.s. cellular

2013-3 - Present · 13 yrs 7 mos

At U.S. Cellular, we're not just in the business of connecting calls, we're in the business of connecting people. We believe pride and respect aren't just words, they're words to live by. And we believe the most important thing about your phone is the person on the other end, and we'll work harder than anyone to keep you connected to them. This is U.S. Cellular and we believe in something better.U.S. Cellular's "Dynamic Organization" is a business model based on a simple concept: effective leaders create satisfied associates, who in turn deliver outstanding customer service that produces profitable business results. Leaders provide the tools and training to our front-line associates, who are empowered to make the best decisions on behalf of our customers. We're guided by our core values of customer focus, respect for associates, ethics, pride, empowerment and diversity. These aren't just words, they're words we live by. Together this model has helped us build one of the highest customer satisfaction and loyalty ratings in the industry.