Ruam R.

● Provided internal client support for healthcare systems via telephone and helpdesk platforms; ● Conducted daily monitoring of system health and resolved issues within established timeframes; ● Developed and implemented Bash scripts to automate IT routines, enhancing operational efficiency; ● Managed users and groups within Active Directory; ● Provided support for Office 365, email systems, antivirus, and device security; ● Collaborated with third-party suppliers for technical support and maintenance; ● Set up mobile devices and delivered basic user training, ensuring effective use of systems and equipment.

● Administered Linux servers(Debian/CentOS), optimizing performance for critical applications; ● Managed Windows servers and services (AD, DNS, DHCP, GPOs, WSUS), overseeing their setup and maintenance to meet organizational requirements efficiently; ● Provisioned, monitored, and managed virtualized environments to enhance scalability and resource utilization, using VMware; ● Provided internal client support for healthcare systems (PACS/HIS), ERP, and other software via telephone and helpdesk systems, promptly resolving issues to minimize disruptions; ● Generated reports using SQL queries in Oracle databases, extracting valuable insights to support data-driven decision-making and process improvement initiatives; ● Configured and performed backups using AWS S3 with versioning and S3 Intelligent-Tiering, ensuring data integrity and availability while optimizing storage costs; ● Led project management efforts in the implementation of new services, systems, and routines within hospital environments, ensuring timely delivery within budget constraints; ● Administered Docker containers, deploying and monitoring them to streamline application development and deployment processes; ● Maintained Java-based systems running on Oracle WebLogic and Apache Tomcat servers, ensuring their availability, performance, and security; ● Utilized SCRUM principles for problem-solving and project management, fostering collaboration and continuous improvement in project delivery and problem resolution.

● Administered Linux servers(Debian/CentOS), optimizing performance for critical applications; ● Managed Windows servers(AD, DNS, DHCP, GPOs, WSUS), ensuring setup and maintenance; ● Oversaw VMware virtual machine provisioning, monitoring and management; ● Provided internal client support for healthcare systems via telephone/helpdesk systems; ● Extracted insights from Oracle databases using SQL queries to support data-driven decision-making; ● Configured AWS S3 backups with versioning and Intelligent-Tiering for optimized storage; ● Led project management for new service implementation within hospital environments; ● Administered Docker containers, streamlining application development and deployment; ● Maintained Java-based systems on Oracle WebLogic and Apache Tomcat servers; ● Utilized SCRUM principles for problem-solving and project management, promoting collaboration and continuous improvement. ● Managed the company's system updates during off-hours to ensure operational efficiency.

● Administered Linux servers(Debian/CentOS), optimizing performance for critical applications; ● Managed Windows servers and services (AD, DNS, DHCP, GPOs, WSUS), overseeing their configuration and maintenance to meet organizational needs efficiently; ● Created and maintained virtual machines using VMware, optimizing resource allocation and ensuring the availability and reliability of virtualized environments. ● Administered and maintained Dell/IBM storage systems, managing storage resources and implementing backup and recovery solutions to safeguard critical data; ● Maintained wireless networks using Ubiquiti equipment, ensuring reliable and high-performance connectivity for users across the organization; ● Handled hardware maintenance and software installations, resolving technical issues promptly through helpdesk systems and phone support; ● Contributed to process improvement initiatives by identifying areas for enhancement and implementing new systems or configurations to streamline operations; ● Configured firewall and proxy rules, ensuring network security and compliance with organizational policies; ● Maintained an internal open-source email system (Zimbra) and administered antivirus software (Bitdefender) to protect against cybersecurity threats; ● Installed and maintained both analog and VoIP telephony systems, optimizing communication channels for internal and external stakeholders; ● Monitored and maintained data center equipment, ensuring optimal performance and reliability of critical infrastructure components.

● Managed the IT department and the control/acquisition of contracts with suppliers; ● Managed server/service availability and equipment/consumable replenishment; ● Executed projects to acquire equipment/software, drive improvements, and reduce costs; ● Led the IT team, assigned tasks to each member and presented reports/metrics; ● Administered Linux services and servers (Debian/CentOS), Windows servers and services (AD, DNS, DHCP, GPOs, WSUS) and maintained Dell/IBM storage systems; ● Created and maintained virtual machines using VMware and data center equipment; ● Created, maintained, and monitored file and virtual machine backups and restoration; ● Managed Ubiquiti wireless networks and network equipment maintenance/configurations; ● Performed hardware maintenance, software installation and assisted in the improvement of processes through new systems or configurations; ● Maintained the internal open-source email system (Zimbra), provided support through helpdesk systems and phone support and installed/maintained analog and VoIP telephony; ● Configured firewall and proxy rules;

● Conducted support operations through helpdesk systems and telephone channels, ensuring swift resolution of IT issues to minimize disruptions to business operations; ● Ensured the high availability of servers and services, meticulously monitoring and managing their performance to meet organizational needs effectively; ● Oversaw the administration of Linux services and servers (Debian/CentOS), as well as Windows servers and services (AD, DNS, DHCP, GPOs, WSUS); ● Performed hardware maintenance and executed software installations, ensuring the seamless operation of essential IT infrastructure components; ● Configured firewall and proxy rules to enhance network security and compliance with organizational policies, safeguarding sensitive data and resource; ● Maintained and managed the internal open-source email system (Zimbra), ensuring its smooth operation and reliability for internal communications; ● Handled the installation and maintenance of both analog and VoIP telephony systems, facilitating efficient communication channels for internal and external stakeholders.

● Performed regular maintenance and addressed issues with computers/physical servers; ● Provided technical support to internal users by troubleshooting and resolving problems related to Windows operating systems and various IT equipment; ● Set up and organized computers, network cabling, and other IT equipment within different departments to ensure a well-structured and efficient IT environment.