Robert Snyder

Defining, educating, and executing the next generation of innovation methodology. Your innovation organization might not literally be a factory, but you might as well manage it like one because you care about all the same things: economics, speed, quality, waste, variability, ease, and more. Your innovation organization might not literally be a theater company, but you might as well manage it like one because you care about all the same things: audience experience, a compelling story, actors that matter, synthesis of numerous moving parts, emotional connections, and more. It's one thing to have tools so that success is possible. It's another thing to have tools so that success is inevitable.

• Prioritize, plan, mobilize, and manage top-tier innovations for our Sales Organization • Synchronize functions of Sales Onboarding, Training, Coaching, Compensation, Analytics, Asset Management, CRM (Salesforce.com), and the Customer Experience • Calibrate formality and rigor among People, Process, & Technology activities for salesforce.com work • Emphasize Collaboration, Change Management, Process Improvement, & the Seller Experience via Rally, Confluence, and BusinessOptix • Improve Change Management & Project Management fundamentals such as standardized project planning, status reporting, ADKAR methodology, process flows • Serve as project manager of change initiatives to implement solutions for CLM (Apttus / Contract Lifecycle Management), Commission Automation (Xactly), Acquisition Integration, Salesforce CPQ (Pricing), Call Center prioritization (Velocify), Sales Coaching Dashboard (Callidus) • Led team which shepherds the firm’s non-standard contracts (YOY volume increases of 30%) • Led team which completes all Request for Proposals (YOY volume increases of 50%)

Technology Strategy & Delivery. Merger Integration work for Wells Fargo and Wachovia. • Led 15-person hybrid client & consultant team of Business Analysts and Product Managers through cadence of software releases for converged wholesale payments system, winning additional work with this client team (revenues of $4M) • Program Manager for international expansion work governing nine interdependent projects • Business Analyst & Project Manager for anti-money laundering re-engineering work, winning three consecutive phases of work with client team (revenues of $3MM) • Led commercial bank’s Business Intelligence project to improve data integrity & decision making for technology assets

• Led 10-person team from Sales Force Effectiveness, Commission Operations, and Corporate Finance through full lifecycle release; implemented new commission & bonus business rules, business processes, and technology for sales force of 4000. The project improved sales quotas, aligned incentives between company & sales associates, and brought compensation plans up-to-date with mature mobile handset market • Managed milestones dates, issue & action item log, status reports, and change control process • Led training development & delivery for immediate & extended Operational team of 15 • Educated Sales Effectiveness organization in using robust SDLC methodology

Contributions included: leading multiple software releases to production, establishing and operationalizing cross-team relationships and accountability, establishing metrics-driven decisionmaking, completing ROI analysis for CRM program

Led innovation projects that spanned Tribune's 11 newspapers

Roles included: Programmer, Database Administrator, Configuration Manager, Risk Manager, Test Manager, Project Manager, Business Analyst. Clients included: Caterpillar, Northern Trust, Barclays Bank, American Express, Blue Cross & Blue Shield, GE Capital, Allstate Insurance, First Union Bank, Bank One