Ryan Shapiro
Director I - Technology @ Elevance Health
About
I’m a technology leader focused on reducing the friction between humans and technology — helping teams work together effortlessly, regardless of where they are or what tools they use. With deep experience in collaboration platforms, IT infrastructure, and workplace experience design (including meeting spaces and AV environments), I guide organizations toward seamless, “invisible” technology that just works. I’ve led cross-functional teams across collaboration engineering, AV support and design, executive IT support, mobile device management, and enterprise video streaming and content delivery. My background also includes leadership of help desk, desktop support, and web infrastructure teams.
United States
Greater Richmond Region
Insurance
Vendor Management, SDLC, IT Strategy, Business Analysis, Fixed Income, Disaster Recovery, Equities, Financial Services, Management, Product Management, Collaboration Tools, Software Development Life Cycle (SDLC), Infrastructure, Cloud Computing, Project Management, Leadership, Enterprise Architecture
Experience
Director I - Technology
Elevance Health
Technology Program Director
Elevance Health
Collaboration Technologies Engineer
Anthem, Inc.
Richmond, Virginia Area
Production Support Manager
Capital One
Richmond, Virginia Area
Managed a diverse team of support professionals for the authentication and identity platform for Capital One. Team was responsible for the ongoing health and performance of dozens of API’s and functions, mostly in AWS. high volume change implementation was typical and all incidents were addressed in a timely fashion. I provided the team with incident triage, problem management, communications support, career development, training plans, knowledge transfer sessions, process improvements, on-call support rotations, and more. Familiarity with Agile processes and tools such as Jira, Confluence, AWS, HPSM, ServiceNow, Pagerduty, and more.
SVP - Collaboration and End User Technology
Neuberger
Greater New York City Area
Oversaw all aspects of Cloud Collaboration Technology firm wide including Web Collaboration Tools, Instant Messaging and Presence (IM&P) platforms, Audio and Video conferencing and external file sharing services. Managed IT product lifecycle with a focus on end user adoption across the entire IT product portfolio. Consolidated IT productivity tools to maximize savings year over year.
VP - End User Technology
Neuberger
Greater New York City Area
Managed 30+ IT support and engineering staff across IT collaboration tools, global IT desktop support and engineering, corporate messaging, mobility, remote access, audio visual, unified communications, internet and intranet environments. Oversaw annual budget of $~12mm.
VP - Web & AV Services Technology
Neuberger
Greater New York City Area
Managed team of AV Support and Engineering professionals, SharePoint Engineering and Development, and IIS / JBoss Web Server Engineering. Set global AudioVisual standards focusing on consistency, usability, support model and budget. Maintained and enhanced SharePoint services via corporate intranet and external clients. Set global standards for web server management and development lifecycle compliance.
IT Engineering
Barclays
Ryan Shapiro's Contact Information
Phone
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