Ruslan Shapiev

X5.Tech is the IT company and primary digital partner of X5 Group, one of Russia's leading retail companies 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: — Led end-to-end delivery of IT initiatives, managing the entire lifecycle from evaluation to final deployment — Built and launched new teams from scratch, as well as optimized and restructured processes in existing teams to enhance efficiency and transparency in development — Developed and implemented effective collaboration processes with adjacent services and products to align with business goals — Managed conflicts, risks, and stakeholders (including C-level roles) expectations, ensuring smooth project execution — Led 2 remote teams (up to 25 employees each), including POs, BAs, SAs, Developers, ML Engineers, QA, DevOps, and Solution Architects 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬: — Successfully deployed two ML models into production for assortment matrix management, enabling economic effect forecasting via What-If analysis and customer preference mapping through dendrogram generation. These implementations drove business metric growth (RTO, GMV) and increased product eNPS by 15 points — Optimized team workflows and implemented Kanban methodology, reducing lead time (LT) by 23% and increasing throughput (TP) by 30%, leading to faster and more efficient development cycles — Enhanced delivery time forecasting accuracy by 15% through the implementation of PERT methodology, bottleneck management, and historical data analysis, resulting in more precise timeline estimations and improved resource allocation — Improved feature quality by reducing defects by 35%, introducing requirement traceability practices and regular analytical reviews, ensuring higher reliability and stability of released features

Product and project management consulting (Self Employment): 1. Game studio Mirra.Plus https://mirra.plus/ — Implemented Coda.io based IT project & portfolio management system which increased time to market by 15% and improved sprint planning accuracy by up to 45% — Found and hired 6 developers, who successfully working in the company 2. Cloud-based VoIP system 'ATS-Connector' https://beelinestore.ru/ — Planned product roadmap and successfully executed — Increased conversion from pre-sale to a successful client from 4% to 6% 3. Startup Co-founder — Launching a new B2C-product to practice of NonViolent Communication (nvc)

DMM company was established in 2010. Today it is a multidisciplinary system integrator that allows SMB and Enterprise companies to solve any IT issues. 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: — Developed and refined project management office (PMO) policies and processes to enhance operational efficiency — Collaborated with project managers (from DMM and client-side) and my team (10 people) to define, prioritize, and execute IT projects — Oversaw the full software development lifecycle for three corporate projects, ensuring smooth execution and high-quality delivery — Recruited and built high-performing project teams, including developers, designers, testers, and project managers, focusing on motivation, coaching, and retention — Mentored junior project managers and software engineers, accelerating their growth and improving overall team competency 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬: — Designed and implemented an IT project management methodology from scratch for a system integrator, increasing business efficiency by 40% within one year — Developed and launched two new B2B products—‘App for Delivery Man’ and ‘App for Order Picker’—which reduced order processing time by 60% — Successfully launched a new B2B product ‘App for forwarding agent’ and reached all goals 1 month before forecast — Created a corporate training system that boosted employee performance by 40% and increased NPS by 20% — Built and led two high-performing teams (developers, analysts, designers), consistently achieving 80%+ KPI completion rates

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: — Led pre-sales activities for corporate IT projects, ensuring seamless project initiation and stakeholder alignment — Managed end-to-end development and deployment of IT projects for businesses with 500+ users, overseeing both technical and organizational performance — Enhanced customer satisfaction by proactively identifying and mitigating project risks through structured risk management analysis — Fostered team engagement and well-being, improving overall productivity and collaboration 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬: — Successfully delivered 5+ B2B projects in different domains with an active audience of up to 1 000 users, with 9 000+ man-hours, and a budget of up to 18M RUB per project — Launched a new B2C food delivery product in just 4 months, achieving 100K+ registered users — Built a 24/7 technical support service in 4 months for two corporate projects, reducing support ticket response time to <5 minutes, increasing resolution rate by ~200%, and cutting setup time for new engagements to <1 day. — Improved sprint planning accuracy by up to 70% by implementing Scrum for 4 dev teams (from DMM and customers side) — Developed an internal knowledge base, reducing employee onboarding time by 70%

𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: — Collaborated with UI/UX teams to define and enhance product experiences, conducting customer development (CustDev), customer journey mapping (CJM) analysis, hypothesis testing, and A/B experiments — Developed detailed User Stories and Definition of Done criteria for functional increments, ensuring clear requirements and high-quality deliverables — Led the development of 2 ERP systems, overseeing design, validation, development, and deployment, while actively contributing to business and system analysis 𝐊𝐞𝐲 𝐀𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬: — Winner of the 1C: Project of the Year 2016 contest (20,000+ man-hours, 500+ users) with 90% positive feedback — Designed and implemented solution architecture for two ERP systems, ensuring scalability, performance, and business alignment — Successfully delivered 3 projects on time and within budget, contributing 5% to the company’s annual revenue — Increased ERP system NPS by 15% through CustDev interviews, user feedback analysis, feature prioritization, product specification development, and effective stakeholders management

Developed, customized, and optimized ERP software. Developed integrations via web services (HTTP-based RESTful APIs, SOAP services)