rachel schwartz

account management

About

Director, Client Success at Crowdtap. Location ... June 2011 – Present (3 years 9 months)Greater New York City Area ... Badass Brooklyn; Achievement First...

Country

united states

City

new york

Industry

computer software

Skill

analytics, customer insight, strategy, data analysis, competitive analysis, brand management, management consulting, quantitative research, market analysis, leadership

Experience

advisor

leaderxxchange

2018-6 - Present · 8 yrs 4 mos

Advise team building platform to make gender diversity data from public companies more transparent and accessible! https://www.genderdiversityexchange.com

customer success

walkme™

2017-3 - 2018-10 · 1 yr 8 mos

account management

stripe

2018-11 - Present · 7 yrs 11 mos

co-founder

sparkie

2016-1 - Present · 10 yrs 9 mos

Sparkie is saving animal rescuers from bad technology. It is a passion project my co-founder and I operate as a way to offer our business and technical skills to a very underserved community - animal rescuers.

research analyst to director

nielsen

2008-3 - 2014-11 · 6 yrs 9 mos

Began journey as a Research Analyst and progressed rapidly to Director in <6 years (5 levels) holding positions on both Account and Product Leadership teams in NYC and SF. - Clients included PepsiCo North American Beverages, Pfizer Consumer Healthcare, and Revlon.

director, client success

crowdtap

2014-11 - 2016-5 · 1 yr 7 mos

* Relaunched Crowdtap’s Strategy and Insights business, moving from an un-scalable, high-touch service model to a true SaaS product serving Fortune 100 clients (Coca-Cola, Citigroup, etc.). Business grew from 15% to 33% of total company revenue * Created client program and project processes (playbooks, trainings, and deliverable templatization) that balanced high-touch service with scalability * Replaced legacy client team with high-performing hires with relevant experience and stellar backgrounds * Acquired new business and improved retention in partnership with business development team; improved annual renewal rates from 65% to 90%+ and expanded gross margins to licensed-software industry standards * Wrote year-long product roadmap, informed by extensive client and marketplace research, collaboration with product manager and technical team, and review by C-suite