Ronaldo Ambrosio

Responsável pela área de serviços da Hitachi Vantara para a América Latina

Successful administration of project management framework, processes, and tools Collation of status reporting across multiple programs and business functions Effective tracking and communication of project status and metrics Support the creation and improvement of processes, procedures, and tools

Manages the delivery of all implementation services in Brazil. Responsible for managing the life cycle of project, process and procedure. The main role to establish or refine service delivery processes. Responsible for follow-up call from the company to ensure her satisfaction and see if she wants to continue or expand her services. The goal of establishing uniform processes and procedures is to ensure that each customer gets the same experience from the onset of contact. The principal duties. Supervision, Cost and Efficiency and Customer Satisfaction

Manages the delivery of ''billable'' Consulting Services for EMC engagements. Responsible for managing the life cycle of moderately complex, moderate risk projects from architectural design through customer and customer service turnover. Responsible for the development and execution of an implementation plan that articulates the role of EMC in the delivery of the designed solution. Ensures implementation of activities is coordinated with EMC talent and Partner Resources. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement. Works under the general direction of either a Program Delivery Lead/Manager.

PRINCIPAL DUTIES AND RESPONSIBILITIES Provides technical and/or business consultative leadership for Program Management and Project Management functions. Monitors program delivery and provides coaching, counseling, and motivation to maximize employee performance. Ensures the recruitment and hire of employees, based on global profiles, who can help grow and drive EMC''s business. Monitors employee job performance and provides coaching, counseling, and motivation to maximize employee performance. Assists functional Manager with the recruiting and hiring employees, based on global profiles, who can help grow and drive TSG''s business. Drives cost effective and timely delivery of billable implementation services that drive EMC product and service revenues. Reviews and monitors the implementation plans delivered in engagements. Responsible for the efective management of the life cycle of all projects from kickoff to customer hand-off. Leverages EMC talent to deliver quality implementations in line with the EMC Standards. Manages the headcount for delivery of activities and ensures the appropriate resource teams are assigning the qualified resources to the priority projects. Maintains a level of Project Management readiness, in order to be successfully prepared to support the delivery of an engagement, through ongoing employee training and development of strong partner relationships. Proactively identifies and provides input into the development of Project Management policies, procedures, standards and strategies. Maintains awareness and involvement in existing or potential customer escalation issues. Ensures compliance with the EMC escalation and change control process. Prepares, maintains and submits activity/progress reports and time recording/management reports.