RS Naveen
Head of Digital Nestle MY @ Nestlé
About
As the Head of Digital at Nestlé Malaysia, I lead the digital acceleration and transformation for all brands in the region. I have successfully implemented digital marketing, CRM, tech adoption, data analytics, and omni-channel strategies that have enhanced customer engagement and business growth. Prior to this, I was the Head of eBusiness for Nestle Nutrition in Malaysia and Singapore, where I managed brand, digital, CRM, careline, tech acceleration, and ecommerce functions. I also have experience as a Regional Digital Manager for Mars Pet Nutrition in South East Asia, leading the digital team for the region.
Malaysia
Petaling Jaya
Food & Beverages
Marketing, Credit Cards, Banking, Retail Banking, Teamwork, Mergers & Acquisitions, Business Analysis, Analysis, Digital Marketing, Digital Strategy, Online Marketing, Social Media Marketing, Marketing Communications, Microsoft Office, Business Strategy, Social Media, Microsoft Excel
Experience

Digital and CRM Manager
Malaysia
Managing Total Nestle's Infant Nutrition Digital Marketing, CRM, Consumer Marketing & E-Commerce. Brands include Nestle Lactogrow, Nestle Nankid, Nestle Mom&Me & Nestle Cerelac Head total Nestle Infant Nutrition Careline Team Head total Nestle Infant Nutrition Digital Acceleration Pipeline

Assistant Digital & CRM Manager
Malaysia
• E-COMMERCE LEAD FOR ANMUM STORE AND ANLENE STORE ON LAZADA TO DEVELOP AND CARRY OUT STRATEGIC ONLINE MARKETING PLANS AND PRICING STRATEGY TO DRIVE ONLINE SALES. • ONLINE SALES INCREASED BY 50% SINCE NOVEMBER 2017. • OFFICIALLY LAUNCH ANMUM AND ANLENE STORE ON 11STREET ON FEBRUARY 2018. LAUNCH OF E-COMMERCE RETENTION PROGRAM TO ENCOURAGE REPEAT PURCHASE ONLINE • ANMUM CRM SALESFORCE LEAD ( CONNECTED MUMS CLUB), DRIVE RECRUITMENT, CONVERSION,RETENTION AND SALES THROUGH INTEGRATED DIGITAL ENGAGEMENT JOURNEY’S ONLINE VIA SOCIAL, PPC, EMAIL,MEDICAL CHANNEL & WEBSITE • DIGITAL MARKETING LEAD FOR ANMUM MATERNA, ESSENTIAL, FERNLEAF YOGURT AND FERNLEAF CALCIYUM • PLANNED AND EXECUTED VARIOUS DIGITAL MARKETING PLANS FOR THE ABOVE BRANDS TO DRIVE AWARENESS, CONSIDERATION AND SALES THROUGH DIGITAL AUDIENCE POOL. • PLANNED AND EXECUTED CONNECTED MUMS CLUB AND ANMUM’S SEARCHBACK STRATEGY TO DRIVE UP SEO(SEARCH ENGINE OPTIMIZATION), SEM(SEARCH ENGINE MARKETING) & CRO (CONVERSION RATE OPTIMISATION) EFFICIENCY TO DRIVE UP ONLINE SALES BY REDUCING ONLINE CONVERSION RATES. • LAUNCH OF CHINESE MEDICAL HALL/ BABY CENTRE REDEMPTION PROGRAM TO ENCOURAGE RETAILERS TO SELL OUR PRODUCTS AND TO ENCOURAGE REPEAT PURCHASE IN PARTICIPATING CHINESE MEDICAL HALL OUTLETS: BRINGING AN OFFLINE CHANNEL ONLINE TO DIGITIZE OFFLINE RETAILERS TO INCREASE OVERALL SALES TRACKING- PURPOSE WAS TO ANALYZE KEY ACTIONS TO TAKE TO BOOMING ONLINE CONSUMERS.

Digital Marketing Specialist
• Digital Marketing • Travelled to Zurich Global for a conference (Switzerland) - Represented Zurich Malaysia in Social Media. • Was involved in : - Project Lead for Newly Revamped Website. Project completion in September. *Zurich Website won Malaysian Website Award- Website of the month (November), shortlisted for website of the year. - Project Lead for E-Recruitment Initiative which includes a Digital Funnel strategy to gain lead generation for recruitment. - Project Lead that managed all of Zurich’s Social Assets which includes Facebook,Twitter & Youtube, which delivered Comprehensive Social Media Marketing strategies that surpassed this year’s Annual KPI. - Project Lead for Hearsay Social (Social Selling Platform) to agents which included launch of the program to road show training's to various agent. *Upscale current agents to be more digitally innovative in Social Selling - Maintenance of current Website that helped push product launches, key events, etc to engage consumers online. - Consultancy of digital effectiveness to agent portals to align a stronger and consistent digital presence to all relevant stakeholders. - Maintain SEO/SEM, digital efficiency for the launch of all 2015 & 2016 campaigns.

HSBC's Retail Banking & Wealth Management
Description:Was involved in - Cards marketing (involved in Credit Card Acquisition & Usage Promotions during festive seasons ( CNY & Christmas) - Merchant Partnership ( Securing merchant partnerships for joint promotions & year long tie-up, main role was to communicate on behalf of HSBC) ( I. E Eisentech Resources) - Product Portfolio ( Balance transfer promos & assisted in the implemention & coordination of the new Bank Negara Malaysia regulations)
RS Naveen's Contact Information
Phone
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