rainer rothacker

retired

About

Retired since August 2017. 20+ years of Technical Project & Program Management in Call Center industry. Specialization in IVR and speech recognition enabled solutions and CTI on Avaya and Cisco platforms, supported by past working experience in hardware and software development. Strong documentation, proposal writing and presentation skills Specialties: Voice user interface design for speech enabled IVR applications Application of speech recognition and speaker verification technology for customer's business problem Management of HW and SW integration projects using Nortel and 3rd party IVR and multimedia product line Grammar implementation

Country

united states

City

new york

Industry

information technology and services

Skill

technology, services, information technology, solutions

Experience

vice president application development

t-netix

1995-10 - 1999-10 · 4 yrs 1 mo

Managed group of software engineers and developers for biometric applications of company's proprietary speaker recognition technology.

retired

2016-9 - Present · 10 yrs 1 mo

senior project manager

nortel

1999-11 - 2009-3 · 9 yrs 5 mos

* Managed implementation and delivery of custom IVR and Contact Center applications for Nortel IVR customers * Marketing, sales support and requirements discovery * Proposal writing * Technology mentoring (internal and for customers) * Process development and quality assurance auditing

senior consultant

pa consulting group

1989-9 - 1995-9 · 6 yrs 1 mo

* Worked in multidisciplinary team of engineers and scientists on various assignments for mostly Fortune 1000 companies. Projects included medical device development, technology evaluation, feasibility studies, and signal processing software development for embedded applications. * Managed customer projects * Proposal writing and sales support

project manager and program director

servion global solutions

2009-8 - 2016-8 · 7 yrs 1 mo

Servion specializes in delivering cutting edge Customer Interaction Management (CIM) solutions and applications that enhance Customer Experience. With more than 600 customers and over 1000 installations spread across 60+ countries, Servion's products and solutions handle more than 7 billion multimedia interactions per year.

Education

karlsruhe institute of technology (kit)

electrical engineering

1975-1 - 1981-1 · 6 yrs 1 mo

1 Year of studies abroad at Rutgers University Activities and Societies: Master Thesis: Microprocessor controlled spectrometer using Linear Photodiode Arrary