ryan mcmahon

▪ Performed commercial and residential relocations ▪ Safely package furniture and other household items ▪ Transportation and delivery ▪ Warehouse organization

▪ Assisted customers by providing information and resolving their complaints ▪ Processed transactions, merchandise returns, and exchanges ▪ Maintained clean, orderly checkout areas and complete other general cleaning duties ▪ Stocked shelves, and marked prices on shelves and items

▪ Supervised 4 teams consisting of approximately 75 employees ▪ Slashed quality defects by 40% through individual coaching ▪ Handled calls from our clients’ loss prevention departments ▪ Spoke with customers who escalate their call to a manager ▪ Compiled and distributed daily productivity statistics ▪ Organized team huddles and communicate process changes

▪ Reviewed customers’ accounts for potential fraudulent activity ▪ Consistently doubled required cases worked while maintaining outstanding quality ▪ Contacted customers by phone to verify activity on their account ▪ Processed fraud claims if customer confirms fraud on their account ▪ Knowledgeable of different fraud types and current fraud trends