royston dsouza

*  Inform customers of overdue payments. *  Follow the collection workflow process. *  Send payment reminders, account statement and monthly invoices to customers through email. *  Collect payments on past due bills. *  Utilize computer systems to handle skip tracing. *  Use various negotiation & resolution techniques to achieve revenue targets. *  Evaluate the debtor’s financial circumstances and arrange an appropriate payment agreement. *  Demonstrate strong telephone skills while answering queries as efficiently as possible. *  Apply correct system notes and status codes to collection system. *  Send legal & pre legal notice to defaulters. *  Be firm but fair when dealing with debtors/customers over the phone. *  Preparing field visits for customers who have promised to make cash payments *  Identify and initiate appropriate action against fraud accounts. *  Update records if payments have been made.

Activities and Societies: Debates, GK Quiz competition

Activities and Societies: .Debates and GK Quiz