Roy A. Mena S.

Roy has substantial experience in the BPO nearshoring industry. He possesses strong business and leadership skills in operations management, negotiation, business development, solutions designing, strategic planning, and corporate affairs. From roles related to press writing up to acting as the spokesperson of different organizations, Roy has developed robust experience in corporate communications. He has designed and executed sustainability strategies focusing on initiatives toward talent development, gender equity, social mobility, prosperity hubs, and private-public agreements. Roy was also President of Camscat (Corporate Services in high technology conformed by multinational companies) from late 2018 until April 2022. He was also a member of other boards of directors: ¨Consejo de Promoción de la Competitividad (CPC)¨, from 2013 to 2022; and Central Gate, a cluster that attracts BPO/ITO and digital marketing FDI opportunities for local and multinational companies. Operations Manager 2002-2012 Experience includes Client relationships, contract negotiation, policies and procedures creation, financial planning, and real-time performance management for outbound/inbound operations related to technology (hardware/software), telecommunications, finances services, and consumer goods operations. Experience in managing technical support, customer services, telesales, marketing, prospecting, back-office services teams, and others. Focus on SOW compliance, performance management, retention, working environment, continuous improvement, long-term client satisfaction, and others. Also, previous jobs experience related to onsite engineer in the semiconductor industry overseeing programming, equipment spec-compliance, troubleshooting of large testing equipment, instructing field engineers and maintenance of applications, acceptance of specs, and building test cases. Global Brands managed: Intel, Microsoft, At&t, Accenture, P&G, Asurion, Metlife, Bank of America. Formal education and upskilling efforts include: Computer Sciences, University of Costa Rica. English as a second language, University of Costa Rica Digital marketing and commercial management, Universitas Business School, Argentina High impact communication, INCAE Business School, Costa Rica Change Management, Prosci/SYKES University Green belt Six Sigma, SYKES University INTE/ISO26000:2010 Social Responsibility/Sustainability, INTECO Call Center Management Certified, (ICMI) International Customer Management Institute, USA Semiconductor Testing, Schlumberger SABER Technology Institute, USA