Royce U.

➡️ Lead shift-wide operations for the Cyber Incident Response Team (CIRT), ensuring accurate incident classification, prioritization, and timely response. ➡️ Manage ticket intake and analyst assignments, validating urgency, quality, and completeness to support operational metrics and audit readiness. ➡️ Monitor security dashboards, inboxes, and system logs to ensure prompt detection, escalation, and resolution of security events. ➡️ Enforce adherence to Standard Operating Procedures (SOPs) and provide quality assurance through ticket review, coaching, and corrective guidance. ➡️ Coordinate response to classified spillage and PII-related incidents, ensuring appropriate reporting and alignment with established protocols. ➡️ Collaborate with management and cross-functional teams to improve workflows, reduce backlog, and enhance overall incident handling efficiency. ➡️ Apply policy-driven decision-making to shift operations, supporting governance, risk management, and compliance objectives.

➡️ Perform advanced analysis of phishing emails, IP addresses, domains, and indicators of compromise using OSINT and enterprise security platforms. ➡️ Correlate threat intelligence to assess malicious intent, exposure, and potential impact, supporting escalation and containment decisions. ➡️ Execute and recommend containment actions by implementing blocks on malicious IPs, email addresses, and domains in accordance with documented procedures. ➡️ Conduct initial vulnerability and exposure assessments to support incident response and risk mitigation. ➡️ Create and maintain accurate incident documentation in ServiceNow to support trend analysis, reporting, and continuous improvement. ➡️ Support governance, risk, and compliance efforts by ensuring threat response activities align with security policy, control expectations, and program requirements.

➡ Troubleshot hardware and software issues across computers, printers, routers, and mobile devices. ➡ Diagnosed and resolved network connectivity problems using log analysis and remote diagnostics. ➡ Assisted customers with software configurations, compatibility troubleshooting, and system optimizations. ➡ Provided guidance on best practices for system configurations, security settings, and data backups. ➡ Conducted remote installations and upgrades, ensuring minimal operational disruption. ➡ Identified patterns and trends in recurring technical issues, leading to targeted solutions and process improvements. ➡ Proactively engaged high-value customers to address potential concerns before escalation. ➡ Served as a subject matter expert (SME) on specific products and technologies within the organization.

➡ Led incident response efforts to detect, mitigate, and eliminate malware, ransomware, and other security threats, ensuring system integrity. ➡ Developed and implemented system security protocols in collaboration with the IT team, strengthening cyber defenses. ➡ Provided advanced technical support to VIPs and executives, troubleshooting complex hardware and software issues for seamless operations. ➡ Assisted in system upgrades and configurations, optimizing performance while ensuring compliance with security policies.

➡ Led incident response efforts, identifying and mitigating malware, ransomware, and other security threats to safeguard critical systems and data. ➡ Worked closely with cybersecurity teams to implement system security protocols, enhancing the organization's resilience against cyber threats. ➡ Provided high-level technical support (Tier 2-3) to executives and VIPs, troubleshooting complex hardware, software, and network issues for uninterrupted operations. ➡ Assisted in system upgrades and configurations, optimizing performance while ensuring compliance with security policies.

➡ Managed logistics operations, ensuring the timely delivery of critical supplies for mission readiness. ➡ Optimized inventory management processes, reducing delays and enhancing operational efficiency. ➡ Trained and supervised team members, reinforcing best practices in supply chain and logistical operations. ➡ Coordinated supply chain activities for diverse operational missions, supporting both domestic and international efforts. ➡ Recognized for excellence, receiving the Army Achievement Medal and Humanitarian Service Medal for outstanding performance.

➡ Diagnosed and resolved software and hardware issues, minimizing system downtime and ensuring seamless user operations. ➡ Deployed and configured operating systems and applications across various devices, optimizing performance and security. ➡ Provided technical support via phone, email, and chat, consistently exceeding customer satisfaction expectations. ➡ Documented issues and resolutions, improving troubleshooting processes and knowledge-sharing for future incidents.

➡ Managed the badge identification program, ensuring accurate access control and compliance with security policies. ➡ Monitored and maintained security systems, including CCTV surveillance, access controls, and alarm systems, responding swiftly to breaches. ➡ Conducted security inspections and audits, identifying vulnerabilities and implementing corrective actions to enhance facility safety. ➡ Investigated security incidents, analyzed reports, and implemented resolutions to strengthen security protocols.

➡ Supervised security teams, ensuring compliance with safety protocols and operational procedures. ➡ Responded to security breaches, coordinating with law enforcement for investigations and arrests. ➡ Patrolled multiple sites, securing access points and preventing unauthorized entry. ➡ Assisted in minor criminal investigations, gathering information and maintaining detailed reports. ➡ Monitored CCTV systems, identifying and addressing potential threats in real time.

Relevant Courses: Information Systems in Organization, Foundations of Information Systems, Security Management, Cybercrime and Security, Digital Forensics