Roxanne Minnie Dawn Pasco

• Provide prompt and friendly responses to customer inquiries via various communication channels, ensuring a positive and helpful experience. • Assist customers with placing orders, processing modifications, and tracking shipments accurately. • Collaborate with the fulfillment team to ensure orders are processed and shipped on time. • Address customer complaints, concerns, and issues in a professional and empathetic manner, striving for swift resolutions. • Maintain accurate records of customer interactions, orders, and inquiries. • Assist with administrative tasks such as updating customer profiles, managing subscriptions, and addressing account-related matters.

• Communicate with customers through various channels like chat and email to assist with inquiries and orders. • Help customers navigate the website, place orders, and track shipments accurately. • Collaborate with other departments to ensure seamless order processing and timely delivery. • Address customer concerns and complaints with empathy and professionalism, aiming for swift resolutions. • Maintain detailed records of customer interactions, orders, and feedback to improve overall service quality.

• Provides administrative support to the recruitment team including but not limited to, posting jobs, uploading candidates into ATS systems, formatting resumes, and skills matrix, communicating with candidates in progress, etc. • Responsible for monitoring job board utilization and posting jobs on various job boards, networks, associations, etc., while ensuring job postings are formatted to company standards. • Conducts employment-related market research and assists recruitment teams with electronic and other methods of sourcing qualified candidates • Develops and maintains comprehensive knowledge of recruitment, employment, HRSC, compensation, benefits, pay administration, and other related organizational policies, practices, procedures, and/or regulations. • Serves as a resource for recruitment policies, procedures, and practices to supervisors and recruiters. • Handles and prioritizes multiple ranges of advanced administrative duties with wide latitude for independent judgment and initiative. • Assists with identifying issues affecting recruitment and implementing recruitment activities to continuously improve the process. • Maintain responsibility for entry, maintenance, and integrity of data in Applicant Tracking System and producing reports.

• Assisted clients for a Ride Sharing company. • Resolved clients’ concerns with their pay and incentives. • Handled clients’ complaints and forward them to the correct department that does the auditing. • Submitted tickets for outages. • Processed disputes and refunds for clients.

• Processed orders for an Online Pastry shop. • Tracked, canceled, and processed replacement orders for customers. • Assisted with customer complaints and was also in charge of processing refunds. • Did upselling of our products to existing customers.

• Worked in a Construction Firm, and directly reported to the Lead Engineer. • Assisted in obtaining required government permits such as Building Permit, Occupancy Permit, Zoning Clearance, etc., • Optimized Lead Engineer’s time and priorities to help them reach their ambitious goals. • Managed calendars and scheduling both for professional and personal needs. • Built rapport with the Lead Engineer’s network and team and helped manage these important relationships.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times • Responding promptly to customer inquiries • Communicating with customers through various channels • Acknowledging and resolving customer complaints • Knowing the products inside and out to answer all questions of the customers • Processing orders, forms, applications, and requests • Keeping records of customer interactions, transactions, comments, and complaints • Communicating and coordinating with colleagues as necessary • Ensuring customer satisfaction and providing professional customer support

• Respond to customers’ inquiries relating to information, product functionality, and fault calls resolving as many queries as possible on the first interaction • Logging and classifying all calls and requests for assistance in the customer relationship management system • Filter and escalate inquiries relating to other aspects of the Telecommunication business and handover to the appropriate department • Track inquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction • Follow the appropriate procedures to respond to issues and update our customers on the resolution • Identify and escalate problems affecting several customers or influencing the timely resolution of one customer’s inquiry. This would include escalations to the team leader and other support, sales, or resolver groups as appropriate • Accept additional projects or areas of responsibility that will improve the team’s performance • Proactively contribute to the Frontline Support team and the achievement of its goals

• Communicate with customers via phone • Provide knowledgeable answers to questions about products, pricing, and availability • Work with internal departments to meet customer's needs • Worked as a Cancellation Officer to retain customers