roxanna bailey

* Respond to customer issues in a professional and timely manner * Update customer information in accounting program * Compile, reconcile and attach employee expense receipts to invoices * Edit, save and send invoices using various methods * Work with Third Party systems for submitting invoices * Run an aging report and proceed with collection process * B to B collections for national and international customers * Audit and reconcile accounts * Train a new employee

* Resolved customer issues over the telephone with courtesy and accuracy * Resolved difficult inquiries professionally or forwarded to supervisor when necessary * Updated customer account information as requested by phone or mail * Provided information and assistance to co-workers and other departments * Verified deposits, ACH’s, wires, returns and adjustments * Received and sent payments via electronic transfer using the Fedline * Printed the daily FDR settlement reports * Researched and responded to adjustment requests from other banks and Federal Reserve Banks * Reconciled bank statements on a daily basis * Analyzed adjustments for proper JE recording and disposition, requested credits as needed * Maintained and reconciled the suspense account, NSF check log and various adjustment logs

Made Dean's list consistently Graduated with Honors Activities and Societies: Gamma Phi Delta

Competed in State level of Business Professionals of America Competed in National level of Business Professionals of America Made Dean's List Activities and Societies: Business Professionals of America