Row Davies

• Planning and execution of in-person, hybrid and virtual events, ranging from visits to hospitals across the UK and external sites within Europe to internal meetings and conferences for up to 700 people • Responsible for project conception, planning, delivery and evaluation against identified briefs • Create and maintain relationships with a range of internal and external stakeholders including delegates (internal, customers/HCPs), sponsors, speakers and suppliers • Competently utilising the event management tool, Cvent, to set up registration for events of varying sizes and managing delegate requests for up to 700 individuals • Assist on all logistical management of events and ensure high standards are consistently implemented • Maintain a high level of visibility, high standards and professional manner at both face-to-face events and virtual/hybrid • Post event evaluation and completion of budget allocation, settling invoices for suppliers • Gathering feedback from events to interpret and analyse results and making recommendations to help shape the events strategy for future events • Regularly assist with recruitment for new/temporary members of our team The role post-pandemic Since the Covid-19 pandemic our role has evolved enormously to provide fully virtual and hybrid events to both our customers and internal stakeholders. In this time, I have attained the skills listed below: • Advanced knowledge of Zoom, Microsoft Teams and Google Hangouts to set up large scale meetings and webinars • Improving engagement levels (for virtual/hybrid events) by incorporating instant polls/quizzes using Slido or Mentimeter • Development of an event engagement platform using CrowdComms, whilst partnering closely with our trusted Production supplier • Implementation of new documents, registration systems and risk assessments to incorporate all relevant Covid-19 safe guidance for any hybrid event

Secondment position whilst a colleague covered maternity leave in a different team • Led on our largest internal event for 700 people

Split between office administration and working on the event: • Venue preparation and set up for events • Event supervision • Acting as a main point of contact throughout the day of an event • General administration enquiries • Guest liaison • Putting together proposals, contracts, pre and post-event invoices • Delivering excellent customer service

• Venue preparation and set up for events of up to 1000 guests • Creation of staff rotas whilst considering the budget available per event • Proficiently using Excel for administrative tasks and staff rotas • Effectively managing teams of up to 60 service staff • Client liaison • Timely and accurately responding to clients’ requests and queries • Client and supplier liaison • Responsible for recruitment of new casual employees and conducted all interviews • Preparing and delivering training and induction sessions • Professional showrounds of the venue with clients • Organising and working on a range of events from small private meetings to large Christmas parties, drinks receptions, conferences, weddings and VIP events • Working with clients such as Philips, Virgin Atlantic, Barclays and members of Parliament including the Prime Minister • Post event evaluation and completion of profit and loss accounts • Understanding client needs and budgets

• Representing a body of up to 200 students • Establishing myself as a focal point for information and guidance for students
• Identifying students’ issues and needs
• Attending relevant programme committee meetings representing the student voice
• Finding effective ways to feedback the outcomes of meetings to the student body
• Attending detailed training
• Keeping the Students’ Union updated on any issues arising


Split between office administration and working on the event: • Venue preparation and set up for events • Event supervision • Acting as a main point of contact throughout the day of an event • General administration enquiries • Guest liaison • Putting together proposals, contracts, pre and post-event invoices • Delivering excellent customer service

•Chalet house keeping •Financial control of food and beverage •Guest information •Guest service •Chalet maintenance
•Selling additional activities to guests

• Met and greeted clients and visitors • Created and modified documents using Microsoft Office • Performed general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing • Maintained hard copy and electronic filing system • Other duties as assigned

Units studied include: Business and Enterprise Events Consultancy Project Globalisation, Innovation and Strategy Hospitality and Event Operation People Management and Development Services Marketing, Financial Management and Operations Management Dissertation Title: Explore how employees are most effectively motivated and investigate the ways in which this will affect the service quality of the event or hospitality organisation in which they are employed • Student Representative for three years running at Manchester Metropolitan University • Member of the Ski and Snowboard Society • Horse Riding Team in Second Year • Volunteered at several Charity Events