rovelt nichols

* Review of Chapter 7, 11 and 13 bankruptcies filed recently, including an examination of case information on Pacer, debtor schedules, plans, court dockets, relevant pleadings and loan histories to identify case for immediate action. * Provide account support for customers who have filed for bankruptcy protection. * Navigate through a variety of system applications while speaking with attorneys, courts and trustees about bankruptcy filings and proceedings. * Respond to incoming calls regarding bankruptcy and foreclosure cases and research customer disputes * Notify management of any trends or reoccurring issues that need to be addressed * Manages compliance with the Federal Bankruptcy law which are affected by chapter 7,11.12.or 13 bankruptcies.

* Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas. * Work in one or multiple queues/skill sets over various customer contact channels. * Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests. * Continually maintain working knowledge of all company products, services and promotions.

* Service mortgage loans - income, assets, liabilities, title, and appraisal documentation. * Respond to customer, investor, or other 3rd party inquiries. Top producer in department. * Effectively manage pipeline of default and/non-defaulted loans. * Responsible for processing routine transactions, documenting loan history. * Researching and prepare documentation. Analyze requests and determine course of action. * Manage all levels of transactions from senior staff and managers to submit to Underwriting. * Manual Underwriting for Traditional/Non-HAMP loans and out of scope loans. * Tasked with OJT training of all new hires to the team

* Executing pre-sale foreclosure processes on prime and subprime loans for VA and conventional loans. * Ascertained loan modification status based on information in multiple data systems * Explained that status to borrowers and explained overall process if necessary * Deescalated irate borrowers who were dissatisfied with prior service * Escalated borrower accounts when necessary based on established criteria * Worked in call center environment giving customers status updates on their MHA Modifications * Calculating and providing figures related to reinstatement and payoff requests made by borrowers and/or attorneys. * Communicating with internal departments, government agencies, attorneys, mortgagors and third-party interest via telephone, written correspondence & email. * Preparing and submitting bi-weekly & monthly reports. * Responsible for floor walking/assisting associates with calls when manager was unavailable

* Oversee entire all controllable and non-controllable financial affairs for an operation that exceed 1.5 million in customer service application for census count. * Responsibility for inventory control and all daily reports. * Quality control audit daily of all orders and accounting records. * First point of contact for team escalations in charge when supervisor was absent. * Conducted team meetings and provided training on new products and procedural changes. Monitored and validated product orders for accuracy.

Performed maintenance on ECM (Electronic Counter Warfare) systems of C-130 E, H and J Models aircraft. Coordinated and trained incoming Airmen. Maintained avionics systems of C-130 Aircraft. Performed isochronal inspections on maintenance equipment and Aircraft. Created and maintained an inventory of equipment. Worked with classified material (valid secret level security clearance). Received numerous awards for outstanding service. Identified excessive paper usage saving the department $60,000 annually. Identified as department liaison, developing effective relationships with other departments to ensure seamless processes were in place and followed to meet Federal guidelines Managed vendor relations to ensure a cohesive relationship was maintained; ensured machines performance was identified to meet specifications for processing customer communication