Rotsen Jambongana RN, MN, CLSSGB

Course Lecturer of Research (Thesis), 2021-2022, RCI.

• Course Lecturer of major Nursing Subjects, 2021-2022, USLS • Meritorious Awardee for faculty evaluation, 2022 & 2025, USLS

Teaching Community Health Nursing, Nursing Informatics, Medical Surgical Nursing and internal Licensure Examinations Review for Level 4 students as my specialties in higher education. Garnered Meritorious Award for 2022 as top quartile faculty in terms of teaching delivery

CONCENTRIX CVG PHILIPPINES INC. 2015-present Account: Rank 9, US Fortune 100 Best Company, Telco company with 15 million+ subs.  Global Sales Manager - voice and chat channels • Spearheaded T3 on Resolution Based Selling for CRM Leaders • Acted as Global A.I. POC for sales/training educational materials • Managed increase of 0.5% – 1.0% Gross Sales rate for PH Repair • Conducted Sales T3 remotely, for a new site in Bangalore, India • Ensured delivery of Sales Actions across different geo/country • Identified & fixed process gaps, resulted ave. +0.10% Mobile sales • Successfully managed 2 separate sites & Division, with 2 LOB tiers  Sales Coach for Tier 2 Advanced Repair Ops Q1 2023 • Overdelivered 0.01% gain-share Mobile sales targets in Q1  Voice Operations Supervisor / Team Leader 2021-2022 • Earned Top Supervisor for Mobile Sales & Productivity • Acted as Cluster POC for Sales, resulted +5.0% install rate  Product Ambassador (XPA) & Sales Leader 2018-2021 • Institutionalized Zero Seller Track down, leading to +1.0% sales • Featured in US client’s-Corporate Newsletter for Top Sales YTD  Chat Operations Supervisor / Team Leader 2017-2018 • Piloted Client initiatives in FCR, Sales and beta tools testing • Awarded Top Team Leader for Sales, with ave. +5.0% install rate  Direct Sales Order-Entry Specialist (Agent) 2017-2018 • Formulated Team Playbook Initiative to reduce AHT by ~60 secs. OTHER AWARDS AND ACCOMPLISHMENTS: • Top TL for June 2021 and Top TL-XM (94 installs) Sept 2022 • Top Performing Supervisor June and July 2021 • Top Performing Supervisor for Productivity - July 2021 • Appointed as Quality POC of Account (to train new hire TLTs) • Served as Panel and Interviewer for internal promotions • Head of Employee Engagement directly coordinating with HR for activities • Pilot Lead for a Client Initiative (Pioneer for Communications Chat, 2018) • BLS/First Aider & Floor Warden, Scope: account of 400 FTE

Overachieved gainshare goals +/= 2-5% across multi-sales channels. Experienced AI & CRM tools e.g. PowerBI, CoPilot, Zendesk, etc. Started as CRM agent, and promoted to Supervisor, and Manager. Acted as Global A.I. POC for sales/training educational materials. Created SharePoint automations on risk identification in Sales. Conducted Sales T3 remotely, for a new site in Phils., Egypt & India. Overdelivered +5% gain-share, Repair Mobile sales targets in Q1’24. Acted as Cluster POC for Sales, resulted +5.0% install rate, 2021-‘22. Featured in US client’s-Corporate Newsletter for Top Sales, 2019. Awarded Top Team Leader (Supervisor) 2017-2018, 2021.

Hospital consultant for Department of Health Epidemiology Report on Disease Surveillance. Overdelivered all statutory backlog deliverables, 4 weeks ahead of expected timeline.

**Qualifications for HR / Quality Assurance (QA) / Admin Support jobs: • Member, Recruitment Team as OIC for Infection Control Section, RMCI, 2014 • Member, Accreditation & Quality Compliance (QA) Committee, RMCI, 2011-2014 • Graduated with Academic Proficiency - Master in Nursing, USLS, 2011 • Lecturer for parliamentary rules & procedures for Student Legislature, RCI, 2010 • ICC Hospital Policy creator & policy editor, RMCI 2011-2015 • Guest feature writer for Riverside Medical Center Inc. newspaper, 2012-2013 • Service Awardee (Student Government), Riverside College Inc., 2008 • Frontrunner for Essay writing contests and Impromptu contests, RCI, 2006 • Dean’s Lister and Resident Scholar, Riverside College, 2004-2006 • Editor and contributor for Riverside Collegian school paper, 2005-2008 • Editor & illustrator for Binalbagan Catholic College HS newspaper & yearbook, 2004 • Proficient in MS Office applications **Qualifications for Occupational SAFETY/ Food SAFETY and HYGIENE audit jobs: • Former Infection Prevention & Control Nurse Supervisor, Riverside Medical Center • Trained and Certified by DOH & WHO: Ebola Prevention and Management, 2014 • ICN Professional trained by PHICNA for emerging diseases (SARS, H1N1, MERS CoV • Participant, DOH Licensing Seminar on Sterilization and Disinfection, 2013-2014 • Participant, DENR Seminar on Environmental Waste Management, RMCI, 2014 • Lecturer of Hygiene and Occupational Safety, JBL Colleges Foundation, 2013 • Lecturer of Occupational & Laboratory Safety for BS Medical Technology of RCI, 2013 • Secretary of Hospital-wide Waste Management Committee (R.A. 9003), RMCI, 2012-2014

Graduated Master in Nursing (MN) - I was awarded Academic Proficiency during the course of four semesters in graduate school.

Student Leader, Executive Secretary, Community Organizer,

Academic Proficiency Awardee