Ross Palmer

As Managing Partner of Palmer’s Deli and Market, I proudly lead the operations, strategy, and growth of our family business, ensuring we continue to deliver high-quality food and exceptional customer service. I oversee day-to-day operations, optimize processes, and collaborate with our team to innovate and enhance the customer experience while upholding the values and legacy that make Palmer’s special. My focus is on fostering a welcoming environment, building meaningful relationships with our loyal customers and new visitors, and driving the business forward through thoughtful strategies and community engagement. As part of the next generation in our family business, I am committed to preserving our traditions while embracing new opportunities to better serve our community.

Developed and implemented pricing strategies aligned with company profitability goals, market trends, and customer demand Acted as the escalation point for complex pricing issues, providing expert recommendations and direction to the team Conducted financial and trend analyses to assess pricing strategy effectiveness and identify growth opportunities Developed pricing methods to automate price list management, led process improvements across multiple ERP systems, and managed margin and price optimization projects Collaborated with IT, Sales, Marketing, and leadership teams on pricing initiatives, pricing file development, and ad-hoc reports to ensure data accuracy and governance

Led and mentored a team of 20 high-performing inside sales and account managers, driving them to consistently exceed sales targets. Created and executed innovative sales strategies to stimulate growth in the telecom sector and uncover new business opportunities. Built and sustained strong relationships with key customers, ensuring exceptional satisfaction and loyalty. Analyzed sales performance metrics, delivering regular forecasts, detailed reports, and actionable insights to the Chief Commercial Officer. Conducted in-depth research on telecom industry trends, market conditions, and competitor activities to inform and refine sales strategies.

Territory account manager for the state of Iowa focused on developing and maintaining business relationships within end user and electrical contractor accounts Trusted advisor, assisting clients in identifying technology solutions that meet their business needs while seeking opportunity to improve efficiency and reduce cost Developed and executed strategic sales and marketing plans with colleagues to penetrate Iowa market increasing the total branch profitability by 1.5%

Oversaw the development of 15 Enterprise Account Mangers within the Great Lakes and Northeast regions with sales quota of $236 Million Organized weekly and monthly coaching sessions for my team around lead generation, business development, handling objections, and strategies for meeting goals and objectives Identified key relationships within account base that required managerial support in order to execute a higher and wider sales strategy within global fortune 500 companies Responsible for presenting a monthly and quarterly business review on sales targets and employee development to senior leaders within the global business management team

Prioritized daily workflows including all inbound calls, quotes, and sales-related inquires Generated revenue by selling solution-based products into global accounts while adhering to contractual agreements Coordinated with 10 demand creation representatives across the United States to develop local accounts and achieve monthly sales goals Developed sales strategies to win business from new and existing accounts, which resulted in 2018 sales growing by 37.7% within my region Collaborated and problem solved across various Anixter departments (IT, Procurement, Supply Chain) to achieve the highest level of satisfaction for our customers